Manik Gurung
Farnborough,Hampshire
Summary
Customer service professional with extensive experience in meal recommendations and conflict resolution. Demonstrates patience and calmness while excelling in customer interactions through strong product knowledge and efficient order processing. Proficient in menu memorization, table clearing, and barista duties, contributing to exceptional dining experiences. Committed to high cleanliness standards and continuous improvement of guest satisfaction in hospitality settings.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Waiter
Manik gurung
Kathmandu, Nepal
09.2024 - 01.2025
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered excellent customer service through friendly and polite interaction.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Explained dish components clearly to inform customers' decisions.
- Maintained knowledge of menu items, leading to accurate order taking.
Barista
Manik Gurung
Kathmandu, Nepal
06.2024 - 07.2024
- Assisted in inventory control measures for effective stock management.
- Performed cash handling duties accurately to maintain financial integrity.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Delivered exceptional service to customers for their enjoyment and comfort.
Education
Secondary level - Hotel management
Herald secondary school
Kathmandu,Nepal 02.2022 - 12.2024
Skills
- Meal recommendation
- Patient and calm nature
- Handling difficult customers
- Customer Service
- Product knowledge
- Table clearing
- Menu memorisation
- Order taking
- Menu knowledge
- Cleaning requirements
- Barista experience
Languages
English
Upper intermediate
Hindi
Intermediate
Nepali
Native
Certification
- Valid Driving License – Motor Vehicles
Issued by [Government of Nepal ] - Barista Training Certification
[Galaxy training institute], [2024/06/30 to 2024/07/20]
Trained in coffee preparation, espresso techniques, customer service, and hygiene standards.
Timeline
Waiter
Manik gurung
09.2024 - 01.2025
Barista
Manik Gurung
06.2024 - 07.2024
Secondary level - Hotel management
Herald secondary school
02.2022 - 12.2024
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