Wilf Griffin

• Completed side duties such as refilling condiments, contributing to organised workplace.
• Managed table settings for optimal dining experience.
• Assisted in food preparation, resulting in timely service delivery.
• Demonstrated proficiency in using Point of Sale systems for accurate billing.

As a waiter at Grill It in Stourbridge, I developed a diverse skill set that significantly enhanced my capability in the hospitality industry. My patient and calm nature proved essential when handling difficult customers, allowing me to effectively diffuse tense situations and maintain a positive dining atmosphere. I cultivated a strong service-minded approach, ensuring that every guest felt valued and attended to throughout their experience. My understanding of dining etiquette deepened, equipping me with the knowledge to serve food and beverages appropriately while adhering to professional standards. Additionally, I became proficient in using restaurant software, which streamlined the ordering process and improved efficiency. While my friendly disposition and commitment to customer service helped create a welcoming environment. Lastly, my product knowledge regarding menu items and specials enabled me to provide informed recommendations, enhancing the overall dining experience for our consumers.

• Enhanced customer satisfaction by providing personalised floral arrangements.
• Increased repeat business with superior customer service skills.
• Encouraged an atmosphere of creativity amongst staff, fostering innovation in design.
• Incorporated diverse flora from around the world into unique designs for international appeal.
• Coordinated with team members to deliver high-quality service under peak times.
• Maintained a clean and inviting store environment to attract customers.
• Handled cash transactions, ensuring accurate financial records were kept.

During my time as a florist at Websters of Wollaston, I honed a wide range of skills that enhanced both my creativity and efficiency. Dedication to quality was at the heart of my work, ensuring every arrangement met the highest standards. I mastered time management, balancing multiple orders while meeting deadlines with precision. Managing seasonal stock required careful planning and adaptability, ensuring fresh and diverse selections were always available. My role demanded flexible thinking, allowing me to adjust designs and solutions based on customer needs and product availability. Sales persuasion played a key role in my interactions, helping customers choose the perfect arrangements while maximizing sales opportunities. My creative vision allowed me to craft unique and eye-catching floral designs, while strong personal organization ensured smooth operations in a fast-paced environment.