Man Hin Chan
brighton,united kindom
Summary
Experienced barista with a strong focus on customer service and efficiency. Demonstrates expertise in coffee brewing techniques, latte art, and barista equipment operation. Adept at maintaining cleanliness standards, handling cash, and managing till operations. Proven ability to multi-task under pressure while ensuring food safety practices and adapting to new menu items. Committed to delivering high-quality beverages swiftly and maintaining stock quality checks. Career goal: To further enhance skills in advanced coffee preparation and contribute to a dynamic team environment.
Overview
10
10
years of professional experience
Work history
Cafe barista
Pause It
Hong Kong
2025.01 - Current
- Prepared high-quality beverages by following standard recipes and maintaining consistency.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Maintained cleanliness and organisation of workstations to ensure efficient service delivery.
- Operated coffee brewing equipment and ensured proper maintenance for optimal performance.
Cafe All Rounder
Sir Berwick
Hong Kong
2023.02 - 2024.12
- Assisted in daily operations by preparing and serving beverages and food items.
- Maintained cleanliness and organisation of café space to ensure a welcoming environment.
- Engaged with customers to provide exceptional service and address inquiries effectively.
- Operated point-of-sale system to process transactions accurately and efficiently.
- Monitored stock levels and assisted in inventory management to minimise shortages.
Full Time Sales
Ad-Lib
Hong Kong
2022.05 - 2022.12
- Developed strong relationships with clients to understand their needs and provide tailored solutions.
- Implemented effective sales techniques to promote products and enhance customer engagement.
- Conducted market research to identify trends and opportunities for product promotion.
- Collaborated with team members to strategise sales initiatives and improve overall performance.
Full Time Sales
Pop Corn
Hong Kong
2020.09 - 2021.02
- Developed strong relationships with clients through effective communication and tailored solutions.
- Coordinated product demonstrations and presentations to showcase features and benefits to potential customers.
- Maintained up-to-date knowledge of industry trends and competitive landscape to inform sales strategies.
- Collaborated with marketing team to create promotional materials that aligned with brand messaging.
Full Time Sales
Champion
Hong Kong
2018.11 - 2020.02
- Developed strong relationships with clients through tailored communication strategies.
- Facilitated product presentations and demonstrations to enhance customer understanding.
- Assisted in the implementation of promotional campaigns to drive brand awareness.
- Collaborated with cross-functional teams to ensure effective service delivery to clients.
Senior Sales
City Chain Co LTD
Hong Kong
2018.04 - 2018.11
- Developed comprehensive sales strategies to enhance customer engagement and satisfaction.
- Collaborated with cross-functional teams to streamline processes and improve service delivery.
- Mentored junior sales staff, fostering professional growth and enhancing team performance.
- Conducted market research to identify trends and inform product development initiatives.
Full Time Sales
Under Armour
Hong Kong
2017.01 - 2018.11
- Developed comprehensive sales strategies to enhance customer engagement and drive revenue growth.
- Conducted in-depth market analysis to identify emerging trends and customer needs.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiencies.
- Trained and mentored junior sales staff to foster a high-performing sales culture.
Senior Sales
Quicksilver
Hong Kong
2015.10 - 2017.01
- Led initiatives to enhance customer engagement and satisfaction through tailored sales strategies.
- Mentored junior sales staff to improve performance and foster professional development.
- Collaborated with marketing team to devise promotional campaigns that aligned with sales objectives.
- Conducted market research to identify trends and opportunities for business growth in competitive landscape.
- Developed and maintained strong relationships with key clients to ensure repeat business and loyalty.
Education
Rhenish Church Pang Hok Ko Memorial College
Hong KongSkills
- Creativity in presentation
- Barista equipment maintenance
- Multi-Tasking under pressure
- Drink preparation speed
- Cleanliness standards adherence
- Barista equipment operation
- Coffee brewing techniques
- Food safety practices
- New menu items adaptation
- Customer Service
- Cash handling
- Calm under pressure
- Food preparation
- Grinder Operation
- Till management
- Salesmanship
- Espresso machine cleaning
- Stock quality checks
- Latte art
Languages
English
Intermediate
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
Timeline
Cafe barista
Pause It
2025.01 - Current
Cafe All Rounder
Sir Berwick
2023.02 - 2024.12
Full Time Sales
Ad-Lib
2022.05 - 2022.12
Full Time Sales
Pop Corn
2020.09 - 2021.02
Full Time Sales
Champion
2018.11 - 2020.02
Senior Sales
City Chain Co LTD
2018.04 - 2018.11
Full Time Sales
Under Armour
2017.01 - 2018.11
Senior Sales
Quicksilver
2015.10 - 2017.01
Rhenish Church Pang Hok Ko Memorial College