Anisul Islam
London
Summary
Dedicated professional with a strong work ethic and commitment to quality, excelling in customer focus and resilience under pressure. Demonstrates exemplary hygiene procedures and adherence to cleanliness standards, ensuring a safe and welcoming environment. Skilled in beverage presentation, dietary requirements sensitivity, and efficient drink preparation, contributing to enhanced customer retention and satisfaction. Proficient in barista equipment maintenance, stock quality checks, and health and safety protocols. A reliable team player with excellent communication skills, adept at multitasking and conflict resolution. Career goals include advancing expertise in salesmanship and product display creation while maintaining high standards of service excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Cafe barista
Pret A Manger
London
04.2023 - Current
- Managed opening and closing procedures efficiently ensuring readiness for each trading day.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Maintained high standards of coffee preparation, resulting in consistently excellent reviews.
- Followed company policies and procedures diligently reinforcing overall brand reputation.
- Assisted with inventory management, reducing waste and controlling costs effectively.
- Demonstrated knowledge of various coffee beans and brewing methods, increasing customer satisfaction.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Delivered exceptional customer service to ensure repeat business.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Trained new staff members, improving overall efficiency of cafe operations.
Sales advisor
IBA Global
london
11.2022 - 02.2023
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Worked extended hours during holiday season managing high customer footfall.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Educated customers on warranties and return policies for transparency.
- Boosted brand reputation with demonstration of product knowledge.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Increased current product and service sales through knowledgeable customer advice.
Education
Bachelor - Business with Marketing
University of Greenwich
London 09/2022 -
A-Levels -
Atlee A level Academy
06/2020 - 05/2022
GCSEs -
London Enterprise Academy
London 07/2015 - 05/2020
Skills
- Patience with customers
- Beverage presentation
- Dietary requirements sensitivity
- Drink preparation speed
- Cleanliness standards adherence
- Menu knowledgeability
- Product display creation
- Nutritional information understanding
- Barista equipment maintenance
- Efficient work pace
- Calm under pressure
- Salesmanship
- Exemplary hygiene procedures
- Customer retention
- Menu recommendations
- Store opening and closing
- Recipe adaptations
- Till management
- Stock quality checks
- Health and Safety
- Team player
- Multitasking
- Excellent communication skills
- Strong interpretation skills
- Conflict resolution
- Sales and persuasion
- Adaptability
- Problem solving
- Team collaboration
- Time management
- Customer focus
- Resilience and positivity
- Reliable and punctual
- Strong work ethic
- Self-motivated
- Commitment to quality
- Resilience under pressure
Certification
- Full driving licence
References
References available upon request.
Timeline
Cafe barista
Pret A Manger
04.2023 - Current
Sales advisor
IBA Global
11.2022 - 02.2023
Bachelor - Business with Marketing
University of Greenwich
09/2022 -
A-Levels -
Atlee A level Academy
06/2020 - 05/2022
GCSEs -
London Enterprise Academy
07/2015 - 05/2020
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