Mandy Paton
Southampton,
Summary
Compassionate individual with natural ability to communicate and empathise, combined with strong problem-solving skills and patience. Skilled in active listening and time management, ensuring high-quality support and care. Committed to making positive difference.
Overview
14
14
years of professional experience
Work history
Sales assistant
Spar Cadnam
Cadnam, Hampshire
2022.02 - Current
- Monitored trends in consumer behaviour with keen attention to detail.
- Conducted daily inventory checks to manage stock levels accurately.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Assisted customers with product selection for optimal satisfaction.
- Improved customer service by efficiently handling queries and complaints.
Assistant manager
Spectrum Adult Day Center
Duston, Northamptonshire
2014.06 - 2021.10
- Encouraged independence in daily living skills, fostering self-reliance among clients.
- Tailored strategies to individual needs, resulting in personalised support services.
- Demonstrated patience and empathy during interactions with clients experiencing emotional distress or confusion.
- Organised recreational activities, promoting social interaction among service users.
- Maintained accurate records of services user progress with regular reports and documentation.
- Developed supportive relationships with services users by maintaining open communication channels.
- Upheld dignity and privacy of clients during provision of personal care services.
- Helped service users to gain ability to function independently in society.
- Assisted service users to obtain and access community resources.
- Listened to services users current struggles to signpost relevant support.
- Monitored client progress and adapted support programmes to meet changing needs.
Duty manager
Ashdown House
Daventry, Northamptonshire
2012.04 - 2014.05
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Coordinated seamless shift changes to ensure continuous care provision.
- Conducted thorough assessments on prospective residents to determine appropriate level of care required.
- Achieved exceptional standards of cleanliness within the facility through diligent supervision of housekeeping staff.
- Worked closely with healthcare professionals to deliver comprehensive resident care plans.
- Resolved conflict situations promptly ensuring harmonious living conditions for all residents.
- Fostered strong relationships with residents' families, resulting in increased trust and satisfaction.
- Provided empathetic support to families during difficult times leading to increased client satisfaction.
- Ensured compliance with health and safety regulations to maintain a safe environment for both residents and staff.
- Maintained up-to-date knowledge on industry trends to ensure best practice in elderly care provision.
Education
GCSEs - 5 Including Math and English
Hardley Secondary School
Holbury,HampshireHealth Care -
NVQ 2, 3 & 4
Timeline
Sales assistant
Spar Cadnam
2022.02 - Current
Assistant manager
Spectrum Adult Day Center
2014.06 - 2021.10
Duty manager
Ashdown House
2012.04 - 2014.05
GCSEs - 5 Including Math and English
Hardley Secondary School
Health Care -
NVQ 2, 3 & 4