Mandy O'Brien

• Deliver exceptional customer service to internal and external clients through direct communication.
• Process bookings, invoicing, and order queries using SAP, Salesforce.com, and MyMediset systems.
• Maintained high customer experience by answering incoming calls within established KPIs.
• Be able to engage with and interact in a diverse team based in an open-plan office environment.
• Learn and understand the importance of Zimmer Biomet products and services, and apply empathy to situations and discussions with customers so that we recognise the potential impact of their actions on people’s health and wellbeing.
• Managed replenishment and delivery inquiries to enhance operational efficiency.

• Dealing with customer queries by phone and by email
• Handling customer complaints
• Organising my workload to ensure that prioritise urgent tasks

• Processing of customer enquiries (telephone and written) using Microsoft Word.

internal databases.

• Compilation of written responses to enquiries.

• Handled customer concerns and escalated major issues to supervisor.
• Actively listened to customers to fully understand requests and address concerns.

• Managed client communications by answering phones and corresponding through email.
• Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.