Ellie English
Dundee
Summary
Dynamic and detail-oriented professional with a strong foundation in communication, both written and verbal, and a proven ability to collaborate effectively. Demonstrates proactive initiative and excels in accurate data entry, record keeping, and information management while maintaining confidentiality and data protection standards. Skilled in planning, prioritising tasks, and meeting strict deadlines with a positive attitude. Quickly adapts to new skills, aiming to leverage these competencies in a challenging role that fosters growth and innovation.
Overview
7
7
years of professional experience
Work history
Customer experience Executive
Dc Thomson
Dundee
2022.09 - Current
- Provide comprehensive administrative support through accurate data entry, system updates, and maintenance of records.
- Maintained up-to-date knowledge, resulting in effective product promotion.
- Manage a high volume of enquiries via telephone and email while maintaining professionalism and attention to detail.
- Work across multiple internal systems to retrieve, interpret, and update information accurately.
- Handle sensitive personal and financial data in line with confidentiality and data protection requirements.
- Document processes and contribute to the development of training materials for new systems and procedures.
- Support onboarding and training of new team members.
- Identify system issues, risks, and process improvements and provide feedback to management.
- Prioritise competing tasks to meet time-specific deadlines in a fast-paced environment.
Sales assistant
Footasylum
Dundee
2019.10 - 2022.09
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Demonstrated products effectively leading to increased sales conversions.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- Trained new staff members, fostering a supportive working environment.
- Learnt about new products quickly, providing comprehensive guidance to customers.
Sales assistant
Shoe Zone
Dundee
2018.10 - 2019.10
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Delivered exceptional after-sales service, encouraging repeat business.
- Managed till operations smoothly, reducing waiting time for customers.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Conducted daily inventory checks to manage stock levels accurately.
Education
HNC - Business: Marketing and Public Relations
Dundee and Angus College
Dundee 2021.09 - 2022.06
UAL (University Arts London) - Diploma in Art and Design
Dundee and Angus College
2020.09 - 2021.09
SQA Advanced Higher - Art
Baldragon Academy
2020.03 -
SQA Advanced Higher - Music
Baldragon Academy
2020.03 -
SQA Higher - Business Management
Baldragon Academy
2020.03 -
SQA Higher - History
Baldragon Academy
2020.03 -
SQA National 5 - Maths
Baldragon Academy
2020.03 -
Skills
- Excellent communication skills, both written and verbal
- Proactive initiative
- Accurate data entry, record keeping, and information management
- Confidentiality and data protection awareness
- Planning, prioritising, and meeting strict deadlines
- Collaborating with others
- Positive attitude
- Fast adaptation to new skills
Timeline
Customer experience Executive
Dc Thomson
2022.09 - Current
HNC - Business: Marketing and Public Relations
Dundee and Angus College
2021.09 - 2022.06
UAL (University Arts London) - Diploma in Art and Design
Dundee and Angus College
2020.09 - 2021.09
SQA Advanced Higher - Art
Baldragon Academy
2020.03 -
SQA Advanced Higher - Music
Baldragon Academy
2020.03 -
SQA Higher - Business Management
Baldragon Academy
2020.03 -
SQA Higher - History
Baldragon Academy
2020.03 -
SQA National 5 - Maths
Baldragon Academy
2020.03 -
Sales assistant
Footasylum
2019.10 - 2022.09
Sales assistant
Shoe Zone
2018.10 - 2019.10