NICHOLAS HOLLAND
Basingstoke
Summary
I am a reliable, determined and hard working individual who looks forward to rising up to any challenges and obstacles. Not only do I pride myself in meeting expectations but exceeding them. I take great pride in my work and continuously look for ways to upskill myself. I'm friendly and enthusiastic and work well independently or with a team. I have a strong background in customer service industry which has taught me to be quick-thinking, efficient and adaptable and work well under pressure.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Customer Experience Executive
Cinch Cars LTD
2023.01 - 2024.10
- Assist customers with general and specific queries
- Answering Inbound calls and responding to email enquiries and requests
- Help customers through their buying experience online with Cinch
- Assist other departments when needed
- Assist with new orders over the phone
- Help management and their requests for specific tasks.
Claims handler
King Price Insurance - South Africa
2020.10 - 2022.11
- Answering Inbound calls and responding to email enquiries and requests
- Logging and progressing multiple claims through to completion whether through pay-outs or repairs
- Arranging inspections, repairs and follow up appointments
- Providing re-assurance to customers with frequent updates and communication
- Ensuring the customer service provided is above clients expectations
- From start to finish of the claim.
Front of house Administrator
Health Worx Carlswald
South Africa
2020.06 - 2020.10
- Running front of house - Greeting Patients, guests and new customers
- Answering calls, email queries and sorting post
- Issuing invoices, payments and accounts to patients
- Record keeping and file/account creation and management
- Booking appointments and procedures.
Sales Broker
Discovery
Centurion
2020.02 - 2020.06
- Assisting customers in finalizing their quotations, closing and obtaining sales
- Hitting sales and service targets
- Arranging meetings and appointments for customers
- Maintaining customer profiles.
Fitness Membership Agent
Planet Fitness
Centurion
2019.11 - 2020.02
- Answering Inbound calls and responding to email enquiries and requests
- Selling and upgrading gym memberships and benefits
- Telephonic and Face to Face customer sales, Assisting and handling client queries and complaints
- Liaising and building rapport with customers and guests.
Motor Claims Handler
OUTsurance
Centurion
2018.09 - 2019.05
- Answering Inbound calls and responding to email enquiries and requests
- Logging and progressing motor claims through to completion whether through pay-outs or repairs
- Arranging inspections, repairs and follow up appointments
- Providing re-assurance to customers with frequent updates and communication
- Liaising with claims assessors and data capturing.
Customer Service Agent
YOUI Insurance
Centurion
2016.08 - 2018.09
- Taking Inbound calls
- Answer customers emails queries and requests via email or outbound calls, Assisting Customers with general queries, policy amendments and updates
- Upselling additional insurance policies
- Handling and resolving complaints
- Liaising with sales and claims departments when required.
Internet Sales Agent
YOUI Insurance
Centurion
2015.10 - 2016.08
- Assisting customers in finalizing their quotations, closing and obtaining sales
- Hitting sales and service targets
- Ensuring customer service and compliance levels are reached and exceeded.
Education
Matriculation Achieved- Equivalent to AS levels -
Northcliff Highschool
Randburg, South Africa 2005.01 - 2010.01
Skills
- Passionate
- Tenacious
- Initiative
- Versatile
- Positive Attitude and Mindset
- Multitasker
- Rapport Skills
- Great communicator and Practical Learner
- Leadership and Teamwork
- Adaptability
- Analytical problem solving
- Self-motivation
- Conflict resolution
- Proficient in MS Office skills, Programming and hardware
- Complaint management
- Customer engagement
- Sales techniques
Custom
References available upon request
Timeline
Customer Experience Executive
Cinch Cars LTD
2023.01 - 2024.10
Claims handler
King Price Insurance - South Africa
2020.10 - 2022.11
Front of house Administrator
Health Worx Carlswald
2020.06 - 2020.10
Sales Broker
Discovery
2020.02 - 2020.06
Fitness Membership Agent
Planet Fitness
2019.11 - 2020.02
Motor Claims Handler
OUTsurance
2018.09 - 2019.05
Customer Service Agent
YOUI Insurance
2016.08 - 2018.09
Internet Sales Agent
YOUI Insurance
2015.10 - 2016.08
Matriculation Achieved- Equivalent to AS levels -
Northcliff Highschool
2005.01 - 2010.01