Summary
Overview
Work history
Education
Skills
Custom
Timeline
Generic
NICHOLAS HOLLAND

NICHOLAS HOLLAND

Basingstoke

Summary

I am a reliable, determined and hard working individual who looks forward to rising up to any challenges and obstacles. Not only do I pride myself in meeting expectations but exceeding them. I take great pride in my work and continuously look for ways to upskill myself. I'm friendly and enthusiastic and work well independently or with a team. I have a strong background in customer service industry which has taught me to be quick-thinking, efficient and adaptable and work well under pressure.

Overview

9
9
years of professional experience
5
5
years of post-secondary education

Work history

Customer Experience Executive

Cinch Cars LTD
01.2023 - 10.2024
  • Assist customers with general and specific queries
  • Answering Inbound calls and responding to email enquiries and requests
  • Help customers through their buying experience online with Cinch
  • Assist other departments when needed
  • Assist with new orders over the phone
  • Help management and their requests for specific tasks.

Claims handler

King Price Insurance - South Africa
10.2020 - 11.2022
  • Answering Inbound calls and responding to email enquiries and requests
  • Logging and progressing multiple claims through to completion whether through pay-outs or repairs
  • Arranging inspections, repairs and follow up appointments
  • Providing re-assurance to customers with frequent updates and communication
  • Ensuring the customer service provided is above clients expectations
  • From start to finish of the claim.

Front of house Administrator

Health Worx Carlswald
South Africa
06.2020 - 10.2020
  • Running front of house - Greeting Patients, guests and new customers
  • Answering calls, email queries and sorting post
  • Issuing invoices, payments and accounts to patients
  • Record keeping and file/account creation and management
  • Booking appointments and procedures.

Sales Broker

Discovery
Centurion
02.2020 - 06.2020
  • Assisting customers in finalizing their quotations, closing and obtaining sales
  • Hitting sales and service targets
  • Arranging meetings and appointments for customers
  • Maintaining customer profiles.

Fitness Membership Agent

Planet Fitness
Centurion
11.2019 - 02.2020
  • Answering Inbound calls and responding to email enquiries and requests
  • Selling and upgrading gym memberships and benefits
  • Telephonic and Face to Face customer sales, Assisting and handling client queries and complaints
  • Liaising and building rapport with customers and guests.

Motor Claims Handler

OUTsurance
Centurion
09.2018 - 05.2019
  • Answering Inbound calls and responding to email enquiries and requests
  • Logging and progressing motor claims through to completion whether through pay-outs or repairs
  • Arranging inspections, repairs and follow up appointments
  • Providing re-assurance to customers with frequent updates and communication
  • Liaising with claims assessors and data capturing.

Customer Service Agent

YOUI Insurance
Centurion
08.2016 - 09.2018
  • Taking Inbound calls
  • Answer customers emails queries and requests via email or outbound calls, Assisting Customers with general queries, policy amendments and updates
  • Upselling additional insurance policies
  • Handling and resolving complaints
  • Liaising with sales and claims departments when required.

Internet Sales Agent

YOUI Insurance
Centurion
10.2015 - 08.2016
  • Assisting customers in finalizing their quotations, closing and obtaining sales
  • Hitting sales and service targets
  • Ensuring customer service and compliance levels are reached and exceeded.

Education

Matriculation Achieved- Equivalent to AS levels -

Northcliff Highschool
Randburg, South Africa
01.2005 - 01.2010

Skills

  • Passionate
  • Tenacious
  • Initiative
  • Versatile
  • Positive Attitude and Mindset
  • Multitasker
  • Rapport Skills
  • Great communicator and Practical Learner
  • Leadership and Teamwork
  • Adaptability
  • Analytical problem solving
  • Self-motivation
  • Conflict resolution
  • Proficient in MS Office skills, Programming and hardware
  • Complaint management
  • Customer engagement
  • Sales techniques

Custom

References available upon request

Timeline

Customer Experience Executive

Cinch Cars LTD
01.2023 - 10.2024

Claims handler

King Price Insurance - South Africa
10.2020 - 11.2022

Front of house Administrator

Health Worx Carlswald
06.2020 - 10.2020

Sales Broker

Discovery
02.2020 - 06.2020

Fitness Membership Agent

Planet Fitness
11.2019 - 02.2020

Motor Claims Handler

OUTsurance
09.2018 - 05.2019

Customer Service Agent

YOUI Insurance
08.2016 - 09.2018

Internet Sales Agent

YOUI Insurance
10.2015 - 08.2016

Matriculation Achieved- Equivalent to AS levels -

Northcliff Highschool
01.2005 - 01.2010

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NICHOLAS HOLLAND