Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caitlan O'Connor

Harrogate,North Yorkshire

Summary

Highly organised administrative professional with extensive experience in office equipment operation, customer relationship management systems, and project management software. Demonstrates exceptional skills in budgeting and financial planning, maintaining office records, and event planning. Proficient in Microsoft Office Suite, financial reporting, bookkeeping, and invoicing. Known for outstanding customer service, discretion and confidentiality, and a thorough understanding of HR practices. Adept at contract review, reporting and documentation with a keen attention to detail. Career goal includes leveraging administrative expertise to enhance operational efficiency within a dynamic organisation.

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.

Overview

6
6
years of professional experience

Work History

Administrator

St Winifreds Nursing home
Brighouse , west yorkshire
09.2023 - Current
  • Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
  • Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
  • Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
  • Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
  • Streamlined office operations by implementing efficient administrative procedures.
  • Improved record keeping system with attention to detail and thoroughness.
  • Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
  • Answered inbound phone calls, resulting in excellent customer service provided to clients.
  • Processed expense reports, resulting in accurate financial records maintained consistently.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Took meeting minutes and distributed to core staff for effective inter-office communication.
  • Prepared detailed reports for streamlined decision-making processes using various software applications proficiently.

HR administrator

Yorkshire water
Bradford, west Yorkshire
01.2019 - 09.2024
  • Streamlined HR processes by introducing efficient digital solutions.
  • Provided support for employee onboarding and training procedures.
  • Managed complex staffing schedules, ensuring optimal workforce allocation.
  • Conducted confidential exit interviews to identify areas of improvement.
  • Facilitated open communication channels for employees, enhancing overall satisfaction.
  • Organised regular team building activities, promoting positive work environment.
  • Maintained accurate personnel records with diligent attention to detail.

Support worker

United Response
Bradford, west Yorkshire
06.2018 - 12.2019
  • Helped achieve patient independence through guided tasks and activities.
  • Increased comfort levels with personal care duties such as bathing and dressing.
  • Assisted in maintaining clean environment for improved client health.
  • Assured safety measures were met to prevent falls or accidents.
  • Provided transportation for medical appointments, ensuring timely arrival.
  • Administered medication according to schedule, promoting optimal health outcomes.
  • Prepared nutritious meals that met special dietary needs of clients.
  • Maintained detailed records of patient behaviour changes for healthcare team reference.

Education

GCSEs - GCSE'S

Harrogate College
Harrogate, North Yorkshire
04.2015 - 08.2015

Skills

  • Office equipment operation
  • Project management software experience
  • Discretion and confidentiality
  • Attention to Detail
  • Maintaining office records
  • Highly organised
  • Written and verbal communication
  • Reporting and documentation
  • Invoicing
  • Outstanding customer service
  • Administrative procedures

Timeline

Administrator

St Winifreds Nursing home
09.2023 - Current

HR administrator

Yorkshire water
01.2019 - 09.2024

Support worker

United Response
06.2018 - 12.2019

GCSEs - GCSE'S

Harrogate College
04.2015 - 08.2015
Caitlan O'Connor