Neil Malcolm

Returned to previous role at request of former manager.

Provided assistance to restore team stability and morale after restructuring.

• Supported efforts in rebuilding performance levels following 2 years of disruption.
• Delivered a great store consistently for customers.
• Contributed to the highest Colleague Satisfaction score for the store.
• Ensured all Colleagues received their annual review.
• Created resources for successor to develop further upon.
• Departed to assist family and pursue aspirations in childcare career.

• Supported teachers by preparing classroom materials.
• Promoted positive behaviour within the classroom setting, enhancing overall learning experience.
• Prepared visual aids for effective teaching techniques.
• Handled administrative tasks to alleviate teacher workload.
• Created an inclusive learning environment by promoting respect and empathy among the children.
• Ensured a safe learning environment by supporting and nurturing the children in the class and school.
• Supervised pupils during playtime and lunchtimes in the playground.
• Prepared visual aids, equipment and classroom displays for daily lessons.
• Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
• Identified disruptions to learning and discreetly addressed issues where possible.

Oversaw full daily replenishment of an 80,000 square foot busy extra store, ensuring optimal stock levels and efficient operations.

My team was made up of four Line Managers and seventy colleagues.

The main responsibilities of the role were:

• Creating an inspiring, welcoming and inclusive working environment for everyone.
• Delivering the shopping trip for customers, coaching my team to play their part.
• Promoting a culture of safety first within my store through leading and managing safe & legal routines.
• Ensuring that the team are fully trained and validated in their roles.
• Coaching and managing Managers to enable them to deliver daily priorities and ensure everyone is in the right place at the right time to meet the customer's needs.
• Reviewing systems/reports to deliver the right improvements for customers and colleagues, action planning as required.
• Understanding the store operating model making sure the right activities occur.
• Lead/managing the team to deliver a clean and tidy store.
• Ensuring the store is well resourced and stocked for key trading times/events.
• Driving sales opportunities within my area/store at every opportunity.
• Celebrating success and recognising when colleagues give great service.
• Providing coaching/feedback where necessary and having everyday conversations with the team, inspiring great performance.
• Supporting those who need help to improve their performance by inspiring great performance every day.
• Looking ahead and seizing opportunities, acting quickly to do what's right for colleagues and customers.
• Having full accountability for the store during out of hours operations.

One of our biggest achievements has to be, the successful daily recovery of the store the week of Xmas 2022, when we took over £2.2 Million in sales in six days and received a recognition award from the Stores Director.

Same role and responsibilities as above, but at Perth Extra Store. This appointment also happened to coincide with the challenges of operating during the COVID -19 outbreak, including following strict safety guidelines around social distancing and isolation, which meant frequently operating with reduced colleague numbers.

The store also underwent a major refit from January to March of my tenure, with all works taking place during my shifts, meaning I was a liaison for the building team and also more importantly, had to deliver an unaffected shopping experience for our customers, despite the upheaval and also maintain the safety of the colleagues during the works.

Line Manager of the Ambient areas of the store, including Grocery, Frozen Food, Wines & Spirits and Warehouse.

I was charged with managing the night replenishment team of 30 colleagues, responsible for replenishing the store nightly to a high standard.

Line Manager responsible for the Health & Beauty Replenishment team, which also incorporated the Price Integrity Department and Out Of Hours Checkout Staff.

The main challenges here, involved keeping the Health & Beauty filled to a high standard, at a time when a new Boots store opened in the retail park and keeping the store legal from a price point of view, in charge of the team who maintain the price labels and POS in store.

The Out Of Hours Checkout operation was particularly volatile, as a 24 hour store can attract numerous unsavoury characters, so staff safety and security was very important.

Line Manager in charge of the Non Food Department of the Kingsway extra Store.

Responsible for a Team of 20 Colleagues, this job was at a time when Tesco were particularly interested in there Non Food offer and way before smart phones became the norm. The Non Food and Electrical range was quite vast and ever changing, which made it a very interesting job and it was always a challenge to keep shelves and seasonal areas well merchandised when availability was poor.

Secondment to a temporary role in-store. The job involved using planning and merchandising skills, to launch monthly events in the Seasonal areas of the store and add theatre to promotion ends, new product launches and big media releases, such as video game midnight openings, where hundreds would turn up and have to be marshalled and organised through the checkout, safely and efficiently.

As a lot of this activity took place during the night and due to the sales uplifts seen, I was asked to move onto nights, to improve the Non Food Replenishment Operation.

Manager in charge of the Non Food Stock Control Team, responsible for maintaining the book stock accuracy and stock levels, across Hardware, Electrical, News & Mags and Health & Beauty.

I started this role as part of the New Store opening team at Kingsway Extra, recruiting the colleagues while the store was being built, setting up the processes and ordering systems, then merchandising the Non Food departments in the months leading up to opening and then maintaining it, in the subsequent years till my next post.

This was a great experience, as at the time it was the biggest store in Scotland.