Malcolm Ellis
Batley,United Kingdom
Summary
Dedicated professional with experience in compassionate care, disability awareness, and motivational techniques. Demonstrates a professional attitude at work and adaptability to diverse environments, ensuring time-efficient record-keeping and effective support. Skilled in first aid and committed to delivering high-quality care while fostering positive outcomes for individuals.
Overview
17
17
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
Mobile cleaner
Mitie
Cleckheaton, Batley, Liversedge, Ravensthorpe, Kirklees
2025.06 - Current
- Enhanced customer satisfaction with meticulous attention to detail in cleaning tasks.
- Ensured safe working environments by strictly following health and safety regulations.
- Efficiently cleaned commercial establishments enhancing the aesthetic appeal.
- Kept track of inventory levels for timely ordering of cleaning supplies.
Director, Self Employed
Yorkshire Collectible Trader
Birstall, Kirklees
2023.05 - Current
- Executed buying and selling of collectible trading cards and other collectibles to enhance market presence.
- Managed inventory control and budgets while fulfilling orders punctually to ensure customer satisfaction.
- Assessed market trends and competitor activities to inform and optimise strategic decision-making.
Team Leader
Whitbread PLC
Cleckheaton, West Yorkshire
2022.12 - 2023.05
- Fostered a high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Encouraged open communication, fostering a positive work culture.
General Manager
Haute Dolci
Bradford, West Yorkshire
2021.12 - 2022.08
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Built high-performing teams to achieve organisational objectives.
- Achieved 5 * Hygiene rating from Bradford City Council.
Assistant manager
Nandos
Various sites in West Yorkshire, West Yorkshire
2009.02 - 2021.11
- Implemented promotional strategies for increased footfall.
- Managed cash accurately reducing discrepancies at end of day reconciliation.
- Handled customer complaints effectively, restoring trust in our brand.
- Provided support to the General Manager during audits, ensuring accurate reports.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Handled stock control diligently preventing overstocking/shortages.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members and customers.
- Assisted in recruitment process to build an effective workforce.
- Conducted team meetings on a regular basis, promoting open communication within the team.
Education
Postgaduate Diploma Bar Vocational Course - Law
Northumbria University
Newcastle upon Tyne 2005.09 - 2006.06
Bachelor of Law - Law
Newcastle University
Newcastle upon Tyne 2002.09 - 2005.06
A-Levels - Geography, History, Religious Studies
Batley Grammar School
Batley, Kirklees 1999.09 - 2001.06
GCSE's - English Lan, English Lit, Maths, French, Geography, History, R.E, Latin, Chemistry, Physics
Batley Grammar School
Batley, Kirklees 1994.09 - 1999.06
Skills
- Professional attitude at work
- Adaptable to different environments
- First Aid
- Disability awareness
- Compassionate care
- Motivational techniques
- Record-keeping
- Time efficiency
Certification
Full Driving License and own car.
Affiliations
- Travel, films and reading. I also enjoy walking and watching most sports. I retired from 2nd team Cricket in 2019. As far as I know I am the only person to get a hat-trick in the first 3 balls of a match (all bowled) which I achieved whilst on a tour for my local district age 15.
Timeline
Mobile cleaner
Mitie
2025.06 - Current
Director, Self Employed
Yorkshire Collectible Trader
2023.05 - Current
Team Leader
Whitbread PLC
2022.12 - 2023.05
General Manager
Haute Dolci
2021.12 - 2022.08
Assistant manager
Nandos
2009.02 - 2021.11
Postgaduate Diploma Bar Vocational Course - Law
Northumbria University
2005.09 - 2006.06
Bachelor of Law - Law
Newcastle University
2002.09 - 2005.06
A-Levels - Geography, History, Religious Studies
Batley Grammar School
1999.09 - 2001.06
GCSE's - English Lan, English Lit, Maths, French, Geography, History, R.E, Latin, Chemistry, Physics
Batley Grammar School
1994.09 - 1999.06