Joanne Allen
Dudley,West Midlands
Summary
Skilled Mobile Cleaner with a strong focus on hygiene and cleanliness standards. Delivers high-quality cleaning services promptly, ensuring compliance with client specifications and health regulations. Experienced Team Supervisor adept at task delegation and performance monitoring. Trains staff to enhance teamwork and resolve customer issues effectively, fostering satisfaction and trust.
Overview
4
4
years of professional experience
Work History
Mobile Cleaner
Lawrance Cleaning
Dudley, West Midlands
04.2024 - 05.2026
- Finished cleaning jobs to client specifications and deadlines.
- Completed cleaning projects on time, ensuring customer satisfaction and repeat business.
- Disinfected high-touch areas regularly, contributing to the prevention of illness spread within the workplace.
- Followed sanitisation, health and hygiene regulations.
- Kept kitchens sanitary and hygienic by deep cleaning floors, worktops and preparation tables.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Executed cleaning tasks according to instructions within tight timeframes.
- Operated a range of cleaning equipment, including pressure washers and vacuum cleaners, proficiently.
- Used a wide variety of cleaning equipment to carry out tasks, including hoovers, mops, dusters and other cleaning tools.
- Deep cleaned floors by shampooing, hoovering, mopping and sweeping surfaces.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Maintained clean, organised work environment, supporting efficient operations.
- Maintained clean and orderly workspace to adhere to presentation standards.
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Sorted rubbish for proper disposal and recycling, adhering to waste management protocols.
- Followed cleaning checklists to match quality specifications for each space.
- Upheld health and safety standards when handling and using chemicals.
- Discarded waste into designated bins and sorted into correct disposal systems, keeping in line with company policy.
Area Supervisor
Ecoclen
, West Midlands
03.2022 - 06.2024
- Led a team of 25+ staff, overseeing daily operations and driving performance through targeted coaching.
- Supervised teams across multiple sites, monitoring performance and providing regular feedback to improve productivity.
- Monitored staff performance and developed improvement plans.
- Set monthly goals, performance and deadlines for employees in line with company growth plans.
- Facilitated communication between upper management and frontline staff, ensuring alignment with company goals.
- Organised, coordinated and oversaw workflow, ensuring employees understood their duties or delegated priorities.
- Coordinated with HR to recruit, train, and onboard new staff, enhancing team capabilities.
- Worked with leadership to develop and implement action plans to protect company assets and profitability.
- Prepared detailed reports on area performance, highlighting successes and areas for improvement.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
- Monitored inventory levels, conducting regular audits to minimise loss and prevent stockouts.
- Conducted regular site inspections to maintain high standards of cleanliness and organisation.
- Dealt with customer complaints calmly and effectively, resolving issues with timely solutions.
- Facilitated regular team meetings to communicate objectives, gather feedback, and discuss improvements.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Followed all safety protocols and company processes and procedures.
- Managed personnel hiring, reviewing CVs, conducting interviews and selecting top-qualified candidates.
three site supervisor
Samsic
Redditch, Midlands
05.2023 - 04.2024
- Supervised cleaning team of 6 and monitored adherence to strict company standards.
- Supervised team of cleaners, delegating tasks and overseeing completion to maintain high cleanliness standards.
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Trained new cleaning staff on proper techniques and use of equipment, enhancing team capabilities.
- Conducted regular inspections of premises to identify areas requiring attention, improving overall hygiene.
- Addressed customer complaints regarding cleanliness, taking immediate action to resolve issues and restore satisfaction.
- Analysed feedback from clients to make adjustments to cleaning practices, continually improving service quality.
- Organised comprehensive deep cleaning projects, ensuring thorough sanitisation of facilities.
- Reported maintenance issues to management, minimising potential safety risks.
- Monitored stock levels for cleaning supplies and equipment, using daily inventory reports for guidance.
- Organised cleaning and equipment storage areas for easy access.
- Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
- Maintained excellent team relationships by proactively assisting colleagues in tough cleaning tasks and equipment repairs.
- Supervised and supported all new personnel to maximise quality of service and performance.
- Assisted management in planning daily operations, ensuring smooth workflow across departments.
Education
NVQ Level 1 - book keeping/ typing
Dudley college
Dudley01-1987
Skills
- Customer satisfaction
- Team leadership
- Staff training
- Quality assurance
- Time management
- Cleaning protocols
- Equipment maintenance
- Inventory control
- Safety compliance
- Conflict resolution
- Performance monitoring
- Client relationship management
- Deep cleaning techniques
- Self-motivated
- Positive attitude
Timeline
Mobile Cleaner
Lawrance Cleaning
04.2024 - 05.2026
three site supervisor
Samsic
05.2023 - 04.2024
Area Supervisor
Ecoclen
03.2022 - 06.2024
NVQ Level 1 - book keeping/ typing
Dudley college