Summary
Overview
Work history
Education
Skills
Timeline
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Malachi Murray

LONDON,Barnet

Summary

Dynamic hospitality professional focused on delivering the highest standards in customer service. Focused and reliable Head Waiter thinks critically with a can-do attitude for successful operations. With 6 years of serving experience and superior work ethic in the same company, training employees to deliver high standards of service. With extensive knowledge of conflict resolution skills, I am committed to enhancing customer and employee experiences. Always ready to help team members by taking on additional tasks, as well as, maintaining focus and positive attitude in stressful situations and high-volume environments. I have always been dedicated to accuracy and using efficient methods for productive work.

With a heavy background in Music and Performing Arts confidence is a strong attribute. Communication between individuals and groups is a skill I thrive with. I strive for perfection so therefore always looking for ways to improve and learn.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work history

Head Waiter

TGI Fridays
London, City of Westminster
04.2018 - Current
  • Delivered quality service by providing warm and welcoming environment, as well as dealing with complaints to improve the experience of the guests.
  • Trained and supervised wait staff to maintain first-class customer service standards.
  • Promptly cleared and set tables to minimise wait times and increase capacity.
  • Coordinated inventory and restocked condiments and consumables to stay prepared.
  • Managed new and existing reservations using computer software or applications while maximising covers with managing seating availability.

Retail Assistant

Levi's
London
01.2019 - 01.2020
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Delivered outstanding in-store experience through positive and attentive customer service.
  • Designed visual merchandising and window displays to boost footfall.
  • Worked closely with management to train new team members, supporting optimal sales productivity.

Education

Bachelor of Arts - International Politics

Brunel University London
Uxbridge
09.2018 - 08.2020

A-Levels - Economics

Woodhouse College
London
09.2015 - 08.2017

A-Levels - Politics

Woodhouse College
London
09.2015 - 08.2017

A-Levels - Theatre Studies

Woodhouse College
London
09.2015 - 08.2017

Skills

  • Up-selling capability
  • Self-Motivated
  • Cultural Awareness
  • Attention to Detail
  • Teambuilding and Collaboration
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Decision-Making
  • Quick problem solver
  • Accurate money handling

Timeline

Retail Assistant

Levi's
01.2019 - 01.2020

Bachelor of Arts - International Politics

Brunel University London
09.2018 - 08.2020

Head Waiter

TGI Fridays
04.2018 - Current

A-Levels - Economics

Woodhouse College
09.2015 - 08.2017

A-Levels - Politics

Woodhouse College
09.2015 - 08.2017

A-Levels - Theatre Studies

Woodhouse College
09.2015 - 08.2017
Malachi Murray