Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Giulia Baldassa

London,United Kingdom

Summary

A dynamic and results-oriented professional with diverse experience across the hospitality and retail sectors. With a background in restaurant management, front office operations, and bookkeeping, I have developed a strong foundation in customer service, team leadership, and operational efficiency. Having worked in high-paced environments, including fine dining establishments and busy restaurants, I excel in managing staff, ensuring smooth operations, and delivering exceptional service. Skilled in training new employees, handling bookkeeping and cash management, and maintaining inventory control, I bring a strong attention to detail and a commitment to excellence. Known for my ability to collaborate effectively with teams and adapt quickly to challenges, I am dedicated to providing a high standard of service and contributing to organizational success.

Overview

15
15
years of professional experience

Work history

Head waiter

Soho House
London, England
09.2021 - Current
  • Increased customer satisfaction by delivering prompt, courteous service.
  • Maintained clean and organised restaurant environment for optimal dining experience.
  • Reduced wait times with efficient seating arrangements.
  • Ensured accurate orders by effectively communicating with kitchen staff.
  • Trained new staff members, promoting consistent service standards across the team.

Supervisor

Chucs restaurants Mayfair
London, England
03.2017 - 09.2021
  • Improved team efficiency by implementing new scheduling practices.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.

Front office and bookkeeping

Star House SRL
Venice, Italy
01.2014 - 12.2016
  • Managed front office operations for improved client satisfaction.
  • Handled all incoming calls, resulting in better communication and problem resolution.
  • Assisted guests with booking inquiries, ensuring a positive customer experience.

Stock manager

Retail Store Imperial
Bologna, Italy
06.2011 - 10.2013
  • Created efficient storage solutions to maximise warehouse capacity.
  • Trained new recruits on the use of inventory management software, enhancing their performance levels.
  • Optimised space utilisation through effective layout planning within the warehouse.
  • Updated inventory management systems to improve product availability data.
  • Maintained neat and clean store areas in line with health and safety policies.
  • Monitored stock levels to reorder replenishments in good time.

Sales associate

Cosmetic Retail Store “AVON cosmetic S.r.L"
Como, Italy
03.2010 - 05.2011
  • Delivered exceptional customer service by attentively listening to clients' needs.
  • Recommended home care routines specifically designed for individual's skin type and condition leading to improved skin health.

Cashier

Pasticceria Firmino
Treviso, Italy
10.2009 - 02.2010
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Balanced till at end of day, maintaining accurate records.

Education

A-Levels - Certificate of bookkeeping

ITC “Andrea Palladio”
Treviso, Italy
/2005 - /2010

Skills

  • Food safety procedures
  • Section coordination
  • Customer service
  • Efficient order processing
  • Table setting
  • Upselling techniques
  • Records management
  • High energy
  • Up-selling capability

Languages

English
Upper intermediate
Italian
Native

Timeline

Head waiter

Soho House
09.2021 - Current

Supervisor

Chucs restaurants Mayfair
03.2017 - 09.2021

Front office and bookkeeping

Star House SRL
01.2014 - 12.2016

Stock manager

Retail Store Imperial
06.2011 - 10.2013

Sales associate

Cosmetic Retail Store “AVON cosmetic S.r.L"
03.2010 - 05.2011

Cashier

Pasticceria Firmino
10.2009 - 02.2010

A-Levels - Certificate of bookkeeping

ITC “Andrea Palladio”
/2005 - /2010
Giulia Baldassa