Arshdeep Singh
Southall,Middlesex
Summary
Dedicated hospitality professional with an MSc in Management and extensive experience as a Head Waiter in fine-dining establishments. Expertise in luxury service delivery, operational oversight, and team leadership. Skilled in service coordination and generating essential end-of-day operational reports. Proven ability to thrive in high-pressure environments while upholding corporate standards.
Overview
2026
2026
years of professional experience
8086
8086
years of post-secondary education
Work history
Head Waiter
Madhu's
Southall
11 2024 - Current
- Coordinated table service in a high-volume fine-dining environment as primary Head Waiter.
- Delivered outstanding customer service, enhancing guest satisfaction and preserving brand reputation.
- Created accurate end-of-day operational and financial reports to monitor service performance and sales.
- Ensured compliance with food handling and hygiene protocols, maintaining safety and quality standards.
- Directed junior waiting staff, promoting adherence to brand standards and effective service flow.
- Adapted seamlessly as part-time Head Waiter at high-profile branches, upholding premium service quality.
- Increased customer satisfaction by delivering prompt, courteous service.
- Conducted inventory checks for smooth operation of the restaurant.
Waiter
Madhu's southall
Southall, Middlesex
05 2024 - 11 2024
- Minimised delays by managing timing standards for food deliveries.
- Maintained hygienic kitchen and food preparation areas using appropriate sanitising products.
- Created a welcoming atmosphere by warmly greeting guests upon arrival.
- Guaranteed smooth customer checkout process by handling payment transactions efficiently.
- Promptly addressed queries and requests to enhance customer satisfaction.
- Maximised restaurant capacity through quick cleaning and setting of tables after customers left.
- Ensured cleanliness of restaurant area with regular sweeping and wiping of surfaces.
- Reflected positively on establishment image through maintained professional appearance during shifts.
Waiter
Hilton Garden Inn Hotel
Bangalore , India
09 2022 - 09 2023
- Managed all aspects of guest dining experience, from greeting to processing orders.
- Prioritised guest safety by discussing menu items and noting dietary restrictions.
- Acted as key liaison between guests and kitchen for timely meal delivery.
- Adhered to Hilton brand standards for safe food handling and hygiene regulations.
- Assisted in setup and breakdown of service stations to ensure efficient operations.
- Handled cash and card payments, maintaining high service standards for guests.
- Communicated service delays and special requests to enhance guest satisfaction.
Food and beverages Internship Trainer
Welcomhotel By ITC Hotels, The Savoy, Mussoorie
Mussoorie, India
12 2020 - 06 2021
- Assisted with daily setup and breakdown of high-end lounge area to ensure seamless guest experiences.
- Executed timely delivery of dishes from kitchen to service points, upholding quality control.
- Supported F&B Manager with inventory checks, scheduling logistics, and preparing for high-volume events.
- Engaged with guests to address inquiries and promptly fulfil service requests.
Education
10th -
The Cambridge School, Dhuri
Dhuri 03/2016 - 03.2017
10+2 - Commerce
The Cambridge School, Dhur
Dhuri 03/2018 - 03.2019
B.Sc In Hospitality And Hotel Management -
Institute of Hotel Management, Jodhpur
Jodhpur 08/2019 - 06.2022
M.Sc In Management -
University of Hertfordshire
Hatfield 01/2024 - 06.2025
Skills
- Top-tier, full-service dining background
- Food safety procedures
- Dining experiences
- Menu memorisation
- Cash handling expert
- Team management
- Up-selling capability
- Table service
- Guest relations
- Flexible schedule capability
- Hospitality expertise
- Section coordination
- High energy
- Guest relations professional
- Dining customer service
Timeline
Head Waiter
Madhu's
11 2024 - Current
Waiter
Madhu's southall
05 2024 - 11 2024
Waiter
Hilton Garden Inn Hotel
09 2022 - 09 2023
Food and beverages Internship Trainer
Welcomhotel By ITC Hotels, The Savoy, Mussoorie
12 2020 - 06 2021
10th -
The Cambridge School, Dhuri
03/2016 - 03.2017
10+2 - Commerce
The Cambridge School, Dhur
03/2018 - 03.2019
B.Sc In Hospitality And Hotel Management -
Institute of Hotel Management, Jodhpur
08/2019 - 06.2022
M.Sc In Management -
University of Hertfordshire
01/2024 - 06.2025