Kate Allen
Merthyr Tydfil ,Mid Glamorgan
Summary
Compassionate and driven individual, possessing fair team spirit with a strong background in communication and conflict resolution, combined with excellent problem-solving abilities. Proficient in building trust with vulnerable individuals and providing emotional support during challenging times. Dedicated to making significant positive difference.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Victim Care Officer
Victim Support
, South Wales
01.2023 - Current
- Making initial contact with victims age 16+ while carrying out a needs assessment and DASH Risk assessment when required.
- Safeguarding and attending meetings such as MARACs.
- Work alongside partner agencies whilst advocating for the service user helping address issues and implement relevant support.
- Managed high-stress situations efficiently; provided comfort and reassurance during crises.
- Evaluated needs of each victim individually, tailoring care plans accordingly.
- Established rapport with victims, resulting in improved communication.
- Assisted in the recovery process by providing signposting and counselling referrals.
- Aided access to legal advice for victims, empowering them in their situations.
- Facilitated services for victims with long-term support needs by providing referrals to external organisations.
- Retain accurate databases and case management records that are confidential in order to help with service monitoring information.
- Prepared detailed reports on cases handled, improving internal record keeping.
Customer Advisor (alongside studies)
B&Q
Merthyr Tydfil
06.2019 - 09.2022
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
- Developed rapport with customers for improved loyalty and repeat business.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution in person and via telephone.
- Cultivated strong relationships with customers to drive engagement.
Coach, Catering, Bar and Office Work
Merthyr Town Football Club
Merthyr Town
06.2017 - 09.2019
- Worked in a catering environment with responsibilities including waitressing, food preparation, hygiene responsibilities and bar duties.
- Coached football to all genders and ages varying from 6-15. Prioritised safety during all training sessions by enforcing strict adherence to guidelines and procedures.
- Created individual development plans to address specific areas of improvement for each player.
Education
Bachelor of Science - Criminology and Sociology (Joint Hons)
Cardiff University
Cardiff 09/2019 - 06/2022
A-Levels - Psychology, Religious Studies, Sports, Welsh Baccalaureate
The College Merthyr
Merthyr Tydfil 09/2019 - 07/2022
GCSEs - English, Maths, Science, Religious Studies, Art, Physical Education
Cyfarthfa High School
Merthyr Tydfil 09/2012 - 07/2017
Skills
- Domestic Violence Training
- Stori 'Honour Based' Abuse
- Child to Parent Abuse PEGS
- Learning Disability and Autism Awareness
- Child Sexual Exploitation (CSE)
- Assist - Suicide
- First Aid (FAW) and Adult Mental Health First Aid Wales
- Safeguarding FAW
- Forced Marriage and FGM
- Case Management System Proficiency
- Full DBS
- Full UK's Drivers License
Affiliations
- Captain of Penydarren Women's Football Team
- Reading books and articles
- Travelling and making connections
Certification
Full DBS and UK Driving License
References
References available upon request.
Timeline
Victim Care Officer
Victim Support
01.2023 - Current
Customer Advisor (alongside studies)
B&Q
06.2019 - 09.2022
Coach, Catering, Bar and Office Work
Merthyr Town Football Club
06.2017 - 09.2019
Bachelor of Science - Criminology and Sociology (Joint Hons)
Cardiff University
09/2019 - 06/2022
A-Levels - Psychology, Religious Studies, Sports, Welsh Baccalaureate
The College Merthyr
09/2019 - 07/2022
GCSEs - English, Maths, Science, Religious Studies, Art, Physical Education
Cyfarthfa High School
09/2012 - 07/2017
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