Maisie Pierce
Summary
I am a motivated and personable graduate from Nottingham Trent University with 5 years of experience in hospitality and customer service. I thrive in fast-paced environments and take pride in delivering excellent guest experiences. Outside of work, I enjoy keeping fit and spending time with family and friends, contributing to my positive and approachable attitude.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Food and Beverage Assistant
One Warwick Park Hotel
2025.06 - 2025.10
- At One Warwick Park, I demonstrated strong adaptability and initiative by progressing beyond my initial role as a waitress to support reception and housekeeping functions. I later assisted in duty management, where I was responsible for task delegation, supervising service operations, and independently managing opening, closing, and cashing-up procedures.
Receptionist and Waitress
The Tunbridge Wells Hotel
2020.09 - 2025.04
- I had many roles at The Tunbridge Wells Hotel, including opening the hotel for the day with full use of the computer system, checking guests in, working in a busy and fast-paced environment, as a barista and bar worker. I offered exceptional customer service, including managing bookings and confidently dealing with complaints with patience.
Licensing Sales Intern
The Walt Disney Company
2023.06 - 2024.06
- During this incredibly rewarding year-long internship, I supported licensing sales for the Hasbro, LEGO, and Funko accounts. My main responsibilities included conducting market research, data and sales analysis, and assisting with marketing asset approvals. I was able to help coordinate cross-functional teams, manage partner relationships, and helped execute sales strategies to drive revenue and ensure brand alignment.
Sales Assistant
French Connection
2020.01 - 2021.06
- In this retail environment, I maintained a clean and organised inventory of seasonal clothing and delivered high-quality customer service by offering support and guidance. I also managed POS transactions.
Sales Assistant
Timberland
2019.03 - 2020.01
- Duties involved serving customers, including full use of the till, stock management, shop and window display, product knowledge training and dealing with enquiries. I enjoyed working with members of the public and as part of a close-knit team.
Education
BSc - Psychology (Forensic Pathway)
Nottingham Trent University
2021.09 - 2025.06
Bennett Memorial Diocesan School
2013.09 - 2020.05
Skills
- Friendly and motivated team player
- Excellent customer service and guest engagement
- High attention to detail and service standards
- Management experience: Cash handling, till operation, and end-of-day procedures
- Bar Trained
- Barista Trained
Timeline
Food and Beverage Assistant
One Warwick Park Hotel
2025.06 - 2025.10
Licensing Sales Intern
The Walt Disney Company
2023.06 - 2024.06
BSc - Psychology (Forensic Pathway)
Nottingham Trent University
2021.09 - 2025.06
Receptionist and Waitress
The Tunbridge Wells Hotel
2020.09 - 2025.04
Sales Assistant
French Connection
2020.01 - 2021.06
Sales Assistant
Timberland
2019.03 - 2020.01
Bennett Memorial Diocesan School
2013.09 - 2020.05