Laurie Johnson
Grantham,Lincolnshire
Summary
Experienced in food and beverage industry with focus on delivering exceptional customer service. Demonstrates ability to enhance guest satisfaction through attentive service and keen eye for detail. Proficient in managing multiple tasks in fast-paced environments, ensuring seamless operations and positive dining experience.
Overview
3
3
years of professional experience
Work history
Food and beverage assistant
National Trust
Grantham, Lincolnshire
2022.07 - Current
- Handle cash transactions accurately for seamless payment process.
- Contribute to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Take accurate customer orders and relay information to kitchen about preferences, requests, or allergens.
- Warmly greet customers upon arrival, minimising wait times to improve customer experience.
- Employ strong interpersonal skills to handle queries relating to menus, allergies and overall services.
- Assist with training new team members.
- Maintain excellent guest satisfaction by providing attentive, proactive and helpful service.
- Adapt quickly to changing schedules ensuring consistent performance.
- Cultivate clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Provide first-class customer care through helpful, friendly service.
Education
A-Levels - Drama
Kesteven and Grantham Girls school
Grantham, Lincolnshire 2022.09 - 2024.06
A-Levels - Geography
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2022.09 - 2024.06
A-Levels - Photography
Kesteven and Grantham Girls school
Grantham, Lincolnshire 2022.09 - 2024.06
GCSEs - English Language and Literature
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2020.09 - 2022.06
GCSEs - Drama
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2020.09 - 2022.06
GCSEs - Business Studies
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2020.09 - 2022.06
GCSEs - Maths
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2020.09 - 2022.06
GCSEs - Physics
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2020.09 - 2022.06
GCSEs - Geography
Kesteven and Grantham Girls School
Grantham, Lincolnshire 2020.09 - 2022.06
First Aider
National Trust
Grantham, Lincolnshire 2024.08 -
Skills
- Strong work ethic
- Familiar with editing software
- Excellent communication skills
- Ability to work under pressure
- Enthusiastic and passionate
- Strong and highly respected team player
- Self motivated and conscientious
- Broad imagination
Affiliations
- Travelling
- Live Music
- Acting
References
References available upon request.
Timeline
First Aider
National Trust
2024.08 -
A-Levels - Drama
Kesteven and Grantham Girls school
2022.09 - 2024.06
A-Levels - Geography
Kesteven and Grantham Girls School
2022.09 - 2024.06
A-Levels - Photography
Kesteven and Grantham Girls school
2022.09 - 2024.06
Food and beverage assistant
National Trust
2022.07 - Current
GCSEs - English Language and Literature
Kesteven and Grantham Girls School
2020.09 - 2022.06
GCSEs - Drama
Kesteven and Grantham Girls School
2020.09 - 2022.06
GCSEs - Business Studies
Kesteven and Grantham Girls School
2020.09 - 2022.06
GCSEs - Maths
Kesteven and Grantham Girls School
2020.09 - 2022.06
GCSEs - Physics
Kesteven and Grantham Girls School
2020.09 - 2022.06
GCSEs - Geography
Kesteven and Grantham Girls School
2020.09 - 2022.06