Passionate about health and fitness
Grazianie Kwala
Waitress
Sn3 3GU
Summary
High motivated food and average attendant with engaging personality and flexible approach. Looking for a position in hospitality industry of the reputed organization which provides growth and success to my career and where l can make best use of my efforts in gaining experience.
I am very efficient ,hardworking and dedicate person . I am also a fast leaner .
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Food and Beverage Server
Cote Brasserie -St Martin's Lane
01.2024 - Current
- Providing excellent wait service to ensure costumer satisfaction
- Take costumer orders and delivering food and beverages
- Making menu recommendations and answering questions
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
Waitress
Fazenda Rodizio Bar and Grill
07.2022 - 12.2023
- Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
- Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Verified that prepared food met all standards for quality and quantity.
- Demonstrated integrity and honesty while interacting with guests, team members and managers.
- Consistently provided friendly guest service and heartfelt hospitality.
- Worked with kitchen staff to process and execute food orders
- Perform any side -work as requested
- Informed customers of special items not listed on the menu
- Answered inquiries about food and beverage items on the menu
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Monitored customer's needs and promptly handled requests
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
Associate of Arts - Media Communications
New College
Oxford 2021.01 - 2021.09
High School Diploma -
Cardiff High School
Cardiff 2015.09 - 2017.07
Skills
- Organized multi-tasker
- Motivated Attitude
- Accustomed to shift work
- Dedicated team player
- Quick learner
- Friendly and helpful
- Customer-oriented
- Food handling safety
- Sanitation Standards
- Guest service
- Flexible Schedule
- Menu Recommendations
- Strong Work Ethic
- Ordering Procedures
Certification
- Basic food safety Training - 09/2024
- Certified Nutrition coach- 6/2020
- Hospitality management studies :Food and average services - 07/2024
Interests
Travelling
Reading
Timeline
Food and Beverage Server
Cote Brasserie -St Martin's Lane
01.2024 - Current
Waitress
Fazenda Rodizio Bar and Grill
07.2022 - 12.2023
Associate of Arts - Media Communications
New College
2021.01 - 2021.09
High School Diploma -
Cardiff High School
2015.09 - 2017.07
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