Winnie Kyaw
Sheffield,United Kingdom
Summary
Highly motivated graduate with 3 years of customer service experience in hospitality and customer-facing roles across busy restaurants and retail settings. Skilled in leading teams, managing smooth shift operations, and maintaining high standards of service and food safety. Known for a calm, solutions-focused approach under pressure, with proven ability to motivate colleagues, handle customer concerns, and keep operations running efficiently. Seeking to bring energy, leadership, and operational expertise to the role of Shift Manager at Popeyes UK.
Overview
5
5
years of professional experience
Work history
Customer service assistant
BROWNS
Sheffield, United Kingdom
05.2025 - 07.2025
- Welcomed and served around 50 customers per shift, ensuring a seamless dining experience from arrival to departure.
- Assisted in team coordination during busy shifts, ensuring smooth workflow and prompt service delivery.
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment contributing to 100% compliance scores during health and safety audits.for customers and staff.
- Improved team morale through effective communication and feedback practices.
Front of House Supervisor
Guyshi BBQ&Bar
Sheffield, United Kingdom
02.2024 - 07.2025
- Working at Guyshi, I make sure every guest has a great meal experience.
- Supervised 6-7 team members per shift, delegating tasks and coaching new staff, which improved service efficiency by 30%.
- Ensured smooth communication between front-of-house and kitchen teams to deliver accurate, timely orders.
- Acted as a first point of contact for guest concerns, resolving issues quickly by achieving a 95% same-day resolution rate and boosting customer satisfaction.and maintaining a positive atmosphere.
Front of house team member
Let’s Sushi (Division street)
Sheffield, United Kingdom
03.2023 - 09.2024
- My responsibilities include opening and closing the restaurant, taking orders at the counter, serving meals to dine-in customers, clearing and cleaning tables, managing customer payments, ensuring accurate cash out at day's end, and preparing orders for pickup and online delivery platforms like Hungry Panda, Fantuan Delivery, and Uber Eats.
- Collaborated with staff and management to provide exemplary customer service.
- Prepared and served food and beverages according to customer specifications.
Waitress/ Bar staff
Dynasty Chinese Restaurant
Rotherham , United Kingdom
01.2023 - 01.2024
- My primary role was as a waitress, with occasional shifts at the bar counter managing drink orders.
- I served meals and beverages efficiently, ensuring top-notch presentation and quality.
- My ability to thrive in a high-pressure, fast-paced setting allowed me to excel in this busy work environment.
- Processed accurate cash and card transactions.
- Informed customers about daily specials, increasing sales of popular food items or dishes.
- Prepared tables for guests by setting out linens and silverware.
- Utilized teamwork skills to collaborate effectively with kitchen staff during busy periods.
Freelance Business Owner
Winnie's Dumplings
Yangon, Myanmar
05.2020 - 08.2022
- During the pandemic, I crafted and sold my homemade gyoza dumplings using my own recipes and fresh ingredients through Facebook and Instagram.
- I ensured strict adherence to food safety standards and maintaining a commitment to high-quality dumplings.
- I managed by myself from preparation to delivery, offering delicious dumplings directly to customers' homes.
Education
Bachelor of Arts - Business Management
University of Sheffield
England 09/2022 - 05/2025
Diploma of Higher Education in Level 6 Diploma of Business Management - Business Management
The Association of Business Executives (ABE, UK)
Yangon 11/2020 - 11/2021
Diploma of Higher Education in Level 5 Diploma of Business Management - Business Management
The Association of Business Executives (ABE, UK)
Yangon 07/2019 - 11/2020
Skills
- Customer service excellence
- Communication and presentation
- Working under pressure
- Team collaboration
- Flexible and adaptable
- Team Leadership and Staff Supervision
- Shift Management
- Ability to work in a fast-paced environment
- Safe food handling
Shift Manager
Eager to bring strong leadership, operational know-how, and a passion for great service to a Shift Manager role, helping the team deliver smooth shifts, uphold brand standards, and create an outstanding experience for every guest.
Languages
English
Advanced
C1
Timeline
Customer service assistant
BROWNS
05.2025 - 07.2025
Front of House Supervisor
Guyshi BBQ&Bar
02.2024 - 07.2025
Front of house team member
Let’s Sushi (Division street)
03.2023 - 09.2024
Waitress/ Bar staff
Dynasty Chinese Restaurant
01.2023 - 01.2024
Freelance Business Owner
Winnie's Dumplings
05.2020 - 08.2022
Bachelor of Arts - Business Management
University of Sheffield
09/2022 - 05/2025
Diploma of Higher Education in Level 6 Diploma of Business Management - Business Management
The Association of Business Executives (ABE, UK)
11/2020 - 11/2021
Diploma of Higher Education in Level 5 Diploma of Business Management - Business Management
The Association of Business Executives (ABE, UK)
07/2019 - 11/2020
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