Mahnoor Khan

• Leading a large Fashion, Home and Beauty department with annualised sales exceeding £7.8 million and average weekly sales of approximately £150,000.
• Deliver exceptional mystery shop results, with latest visit scoring 100% overall.
• Consistently deliver an exceptional customer experience, achieving a Year-to-Date Customer Voice score of 86%, exceeding the company target of 84%.
• Create and execute daily and weekly trading plans based on sales trends, customer insights and business priorities.
• Lead, coach and develop a high-performing team, improving colleague engagement, capability and performance.
• Deliver exceptional visual merchandising standards that maximise sales opportunities and enhance the customer journey.
• Ensure operational excellence through strong compliance, health & safety, stock accuracy and loss prevention processes.
• Execute seasonal launches inline with business guidance and policies.
• Manage stock counts and replenishment.
• Cash management processes.

• Managed a small store, taking £25,000 a week.

Directed all aspects of store operations, including inventory management, cash handling, and opening and closing procedures, ensuring full compliance with company standards.

• Delivered exceptional customer experiences by leading front-of-house operations, resolving customer queries, and promoting products and services to maximise satisfaction and sales.

• Led, coached, and developed a high-performing team through regular performance reviews, structured one-to-ones, and continuous feedback.

• Managed workforce planning and absence processes, ensuring optimal staffing levels and operational efficiency.

• Analysed key performance indicators (KPIs) and productivity metrics to drive commercial performance, identify opportunities, and deliver business objectives.

• Executed visual merchandising strategies and promotional launches, creating engaging displays that enhanced the customer journey and drove sales growth.

• Maintained strict control of operational budgets, minimising financial discrepancies and supporting profitable store performance.

• Administered payroll accurately and efficiently, ensuring compliance with company policies and payroll deadlines.

• Ensured full adherence to data protection and confidentiality requirements, safeguarding both customer and business information.

• Led stock management processes, including regular stock counts and audits, resulting in improved stock accuracy and availability.

• Partnered closely with regional compliance teams to maintain exceptional standards in legal, health & safety, and operational compliance across the store, turning compliance around from 10% when I first joined the shop, to 85% within 3 months.

• Coached and developed my team to ensure they were hitting targets and objectives.
• Collaborated with senior management and merchandising team to execute launches and moves.
• Tracked KPI's and metrics.
• Resolved staff conflicts, actively listening to concerns and finding appropriate middle ground.
• Reviewed risk assessments and health and safety compliance daily.
• Cash handling and management procedures.
• Hired and coached new staff to ensure performance was in line with business expecatations.

• Helped customers choose paint, tiles flooring, lighting wallpaper and decorative products daily.
• Unpacked deliveries and processed items for efficient store readiness.
• Replenished stock throughout the day to keep displays full.
• Organised sale and overstock areas for easy navigation.
• Displayed price tickets to maintain pricing compliance standards.
• Executed planogram changes to a high standard.
• Handled cash at till points during customer purchases.
• Support stock takes to keep inventory records up to date.

• Assisted customers with catalogue navigation and product selection.
• Maintained front of house displays, to ensure they were always full, and tidy.
• Assisted customers by checking stock availability in nearby stores.
• Processed customer orders.
• Upsold insurance with every item being sold, to hit KPI.