Summary
Overview
Work history
Skills
References
Timeline
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Fatima Begum

Bletchley,England

Summary

Highly organized and enthusiastic professional with exceptional time management and leadership skills. Effective team player with the ability to delegate constructively and provide constructive criticism. Career goal includes leveraging fast learning abilities to contribute to organisational success.

Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organization skills to deliver projects in timely manner.

Overview

9
9
years of professional experience

Work history

Manager

Delicious Desserts
Toddington, Central Bedfordshire
08.2020 - Current
  • Managed team dynamics by implementing conflict resolution strategies.
  • Facilitated staff training, resulting in better customer service.
  • Led performance reviews, identified areas for improvement.
  • Delegated tasks efficiently to maximise productivity.
  • Maintained inventory control, reduced stock shortages.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Oversaw cash management processes, ensured accuracy at end of each shift.
  • Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike..
  • Recruited new hires to strengthen the existing workforce..
  • Honoured employee punctuality by creating fair rotas that respected their time off requests..
  • Trained staff on product knowledge, resulted in better customer interactions..
  • Motivated employees towards achieving sales targets, increased overall store revenue..
  • Improved customer satisfaction by providing efficient and friendly service.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Handled cash transactions accurately, ensured balanced till at end of shift.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.

Service Assistant

Screwfix
Bletchley, England
09.2018 - 05.2019
  • Use computers for various applications, such as database management or word processing e.g (Matflow,Fusion)
  • Stocking shelves or putting orders together
  • Increasing sales wherever it is possible
  • Help make the store run smoothly, in order for the customers to leave satisfied
  • Using the computer to serve customers
  • Handling money (till)
  • Answer telephones and provide callers with information, take messages or transfer calls to the appropriate individuals
  • Create, maintain and enter information into databases
  • Assisted customers to find desired products, improving shopping experience.
  • Provided product information, influencing purchasing decisions positively.

Administration Assistant

SEPT Community Health Services
Bedford
08.2018 - 08.2018
  • Answer phone calls and direct calls to appropriate parties or take messages
  • Attend meetings to record minutes
  • Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work
  • Data reconciliation using a database
  • Checking and responding to emails
  • Correcting data that is in inputted on spreadsheet

Shift Manager

Dessert Island
Milton Keynes, England
03.2016 - 03.2016
  • Preparing and making desserts
  • Serving customers (taking their orders and making sure they are fulfilled)
  • Using the tills (cashing up at the end of the shift)
  • Training new members of staff
  • Opening and closing store
  • Cleaning the restaurant (Clean tables or counters after patrons have finished dining.)
  • Check with customers to ensure that they are enjoying their meals, and take action to correct any problems
  • Write patrons' food orders on order slips, memorise orders or enter orders into computers for transmission to kitchen staff

Skills

  • Time management
  • Organised
  • Enthusiastic
  • Fast learner
  • Professional approach
  • Microsoft Office skills
  • Able to work on own initiative
  • Money handling skills
  • Confident in IT skills
  • Good team player
  • Ability to remain calm
  • Effective delegating
  • Constructive criticism
  • Leadership skills

References

References available upon request.

Timeline

Manager

Delicious Desserts
08.2020 - Current

Service Assistant

Screwfix
09.2018 - 05.2019

Administration Assistant

SEPT Community Health Services
08.2018 - 08.2018

Shift Manager

Dessert Island
03.2016 - 03.2016

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Fatima Begum