Mahammed Saif Hussain
Birmingham,West midlands
Summary
Detail-oriented professional with extensive expertise in safety protocols, technical equipment operation, and risk assessment. Proficient in scheduling software, cost calculation, and air transport proceeds. electronic security measures, and surveillance techniques to maintain public area safety and enforce personal protection protocols. Adept at radio communication and keyholding services to support secure environments. Committed to leveraging technical proficiency and organisational skills to enhance operational security and efficiency.
Customer-focused Dispatcher committed to maintaining high-quality care through focused, punctual service coordination. Documents required information with meticulous accuracy for reliable records. Calm and reassuring under pressure to provide productive patient support.
Overview
1
1
year of professional experience
15
15
years of post-secondary education
Work history
Dispatcher
Swissport
Castle Donington, Leicestershire
2025.05 - 2025.08
- Delegated tasks efficiently to achieve operational objectives.
- Ensured seamless operations by coordinating dispatch schedules.
- Monitored driver whereabouts using GPS tracking systems for accurate updates.
- Attended regular training sessions to maintain up-to-date knowledge on regulations.
- Compiled detailed reports on dispatch activities to improve future planning.
- Coordinated logistics, resulting in optimised routes and faster deliveries.
- Kept in touch with field crew to verify resolution of incident.
- Utilised radio, phone or computer to instruct crews and field units regarding exact locations.
- Employed calm demeanour and utilised active listening and critical thinking to assist distressed callers.
Security officer
ScS
Birmingham, West Midlands
2024.08 - 2025.05
- Maintained order by monitoring CCTV screens and reporting suspicious activities.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Responded to alarms with swiftness, ensuring minimal disruption to operations.
- Wrote detailed incident reports, facilitating ongoing improvements in security protocols.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Coordinated with other officers on shift changes smoothly and effectively.
- Handled minor disputes amongst staff calmly and professionally, minimising disruptions at work..
- Checked ID cards and documented details in security log.
- Worked in security control room to continuously monitor CCTV feeds.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Collaborated with security teams and emergency services to resolve urgent situations.
Education
GCSEs - Business
Holly Lodge Highschool
Smethwick, Sandwell 2017.09 - 2022.06
GCSEs - English
Holly lodge Highschool
Smethwick, Sandwell 2017.09 - 2022.06
GCSEs - Maths
Holly Lodge Highschool
Smethwick, Sandwell 2017.09 - 2022.06
Certificate of Higher Education - Law
Halesowen College
Halesowen 2023.09 - 2024.05
Bachelor of Science - Cyber Security
Birmingham City University
Birmingham 2024.09 -
Skills
- Safety protocols knowledge
- Technical equipment operation
- Data entry speed
- Scheduling software proficiency
- Air transport procedures
- Time efficiency
- Cost calculation
- Personal protection protocols
- Electronic security measures familiarity
- Risk assessment capability
- X-Ray screening competence
- Public area safety checks
- Keyholding services
- Radio communication proficiency
- Surveillance techniques understanding
Languages
Urdu
Intermediate
English
Intermediate
Punjabi
Intermediate
Timeline
Dispatcher
Swissport
2025.05 - 2025.08
Bachelor of Science - Cyber Security
Birmingham City University
2024.09 -
Security officer
ScS
2024.08 - 2025.05
Certificate of Higher Education - Law
Halesowen College
2023.09 - 2024.05
GCSEs - Business
Holly Lodge Highschool
2017.09 - 2022.06
GCSEs - English
Holly lodge Highschool
2017.09 - 2022.06
GCSEs - Maths
Holly Lodge Highschool
2017.09 - 2022.06