Dedicated professional specializing in dementia care and safeguarding vulnerable adults, demonstrating resilience and efficiency under pressure. Expertise in activity coordination and effective communication, ensuring client focus while maintaining professional boundaries. Proficient in health and safety compliance, sanitation protocols, and safe chemical handling, with a strong grasp of waste disposal regulations. Committed to delivering high-quality service through active listening and reliability, with goals to enhance skills in domestic cleaning and decision-making within healthcare.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
Work history
Home Maker (Domestic Assistant)
The Maples Care Home
Telford, Telford and Wrekin
2024.06 - Current
Vacuumed, mopped and polished floors to achieve high-quality finishes.
Cleaned bathrooms with meticulous attention to detail.
Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
Reported damages and breakages, promptly repairing items and arranging replacements.
Achieved cleaning requirements within allotted timeframes.
Organised storage spaces for attractiveness and ease of use.
Built trusted relationships with clients to achieve outstanding customer loyalty.
Maintained plentiful cleaning supplies to meet operational requirements.
Treated delicate ornaments and valuables with caution, eliminating damage risk.
Managed household chores whilst maintaining high standards of cleanliness.
Promoted a healthy environment with thorough, regular deep cleanings.
Addressed minor repairs immediately, preventing further damage or deterioration.
Maintained cleanliness of living areas by performing daily housekeeping tasks.
Kept all common areas tidy, creating an organised space free from clutter.
Prioritised safety measures when using cleaning equipment, ensuing safe working environment.
Restocked amenities in customer bathrooms to improve comfort level of guests during their stay.
Scaled personal growth within housekeeping industry via regular participation in professional training workshops.
Delivered timely completion of assigned tasks ensuring minimal disruption to clients' daily routines.
Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
Organised supplies inventory to ensure continuous availability of necessary cleaning products and tools.
Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
Streamlined operational efficiency by creating weekly schedules based on individual room occupancy.
Established hygienic surroundings by regularly disposing of rubbish.
Provided excellent customer service through clear communication with clients regarding their specific needs.
Secured a clean environment by washing walls, windows, and mirrors.
Improved the visual appeal of rooms by arranging decorative items neatly on shelves and tables.
Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
Executed laundry duties including washing, ironing, folding clothing items for improved client satisfaction.
Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
Facilitated replacement or repair of damaged items, reinforcing trust between cleaner and client.
Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
Maintained cleanliness by regularly dusting and polishing furniture.
Preserved carpet quality using advanced carpet cleaning techniques.
Utilised eco-friendly cleaning products to minimise environmental impact.
Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
Stored chemicals safely to reduce risks and avoid misuse.
Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
Administrator Assistant/ Receptionist
Lakeside Watermead Care Home
Aylesbury, Buckinghamshire
2022.11 - 2023.02
Answer all phones - primary responsibility for the main line, but also other extensions as required
Answer entry phone and greet visitors as they enter
Introduce visitors to right member of staff and offer refreshment if appropriate
Open, distribute and forward incoming post, stamping and logging as necessary
Maintain a tidy office at all time and remove rubbish (including shredding), placing it in the outside bins provided
Sorting files for new starters and checking their DBS through DBS Check
Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
Managed clerical needs of employees, including administrative support, file management and stationery supplies.
Oversaw staff recruitment, training and development to ensure residents remained in consistently safe hands.
Maintained reception area in orderly manner to provide visitors with positive first impression of company.
Performed routine maintenance checks on office equipment, minimising downtime due to malfunctions.
Handled incoming telephone calls professionally whilst providing accurate information.
Filed documents, improving data retrieval processes.
Managed office supply inventory to prevent shortages and ensure smooth operations.
Managed appointments for executives, resulting in well-organised schedules.
Team Leader
Waterside Court Care Home
2022.09 - 2022.11
Assisting the service user with their personal care
Assisting the service user with toileting
Assisting with feeding
Offering choices of drinks and food
Bed making
Attending mandatory training
Giving Medication
Admitting patients
Involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures.
Improved customer satisfaction through close collaboration with the team.
Material Laboratory Technician
Terra Tek
2021.10 - 2022.07
Work in our very busy laboratories, testing soil and rock samples for the construction industry as well as on-site testing.
Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
Cleaned and tested equipment to support stable lab processes.
Met increased testing demand in collaboration with scientists and researchers.
Activity Coordinator
Gables Nursing Home
2019.09 - 2021.10
Encourage residents to join in with a range of activities
Plan and deliver a varied programme of activities such as arts and crafts, exercise classes, music therapy, sports, flower arranging, games, quizzes and much more
Spend time with each resident individually to get to know them and understand their individual needs
This includes communicating with their relatives
Manage a monthly budget for materials and resources
Create and maintain a display board including photography and the resident's creative work
Document daily the resident's participation in activities
Organise external entertainment such as singers
Plan day trips and fund-raising events for the residents.
Healthcare Assistant
2019.09 - 2021.02
Assisting the service user with their personal care
Assisting the service user with toileting
Transferring the patient through hoist, from bed to chair or wheelchair
Assisting with feeding
Offering choices of drinks and food
Bed making
Attending mandatory training
Healthcare Assistant
Gables Nursing Home
2013.04 - 2019.09
Assisting the service user with their personal care
Assisting the service with toileting
Transferring the patient through hoist, rota stand, from bed to chair or wheelchair
Assisting with feeding
Offering drinks and food
Attending any mandatory trainings
Bed making
Trainee Assistant
Oxford University Hospitals NHS Foundation Trust
2017.09 - 2019.02
Admitting the patients for the procedure
Assisting alongside with the nurses in the recovery
Monitoring the patient's vital signs e.g
Blood pressure, oxygen saturation, pulse rate and respiratory
Checking blood sugar for the patient with diabetes
Assisting in the procedure e.g
Airway, assisting the doctor when taking biopsies
Attending mandatory trainings such as manual handling
Nursing Assistant
Oxford University Hospitals NHS Foundation Trust
2016.05 - 2017.09
Washing decontaminated scopes and putting it on the washer
Working on the clean side and packing the clean scope
Wearing PPE uniform
Attending mandatory training
Assisting in the recovery area e.g
Offering drinks and biscuits
Lakeside Care Home
Domestic staff
2012.09 - 2014.03
Wiping the tables, window sills and toilet sink with a special antibacterial spray
Mopping the floors
Emptying the bins
Hoovering the carpet and carpet shampooing
Attending any mandatory trainings
Aylesbury College Placements Health and social care level 2:
High Town praetorian Learning Disability
2011.11 - 2012.05
Feeding the patients
Doing daily evaluation book
Cleaning the room
Taking out the patient out for shopping or take them to therapy
Royal Bucks Hospital
Aylesbury
2002.01 - 2012.05
Weeks)
Task:
Serving them foods and feeding
Talking with the patient
Making and serving teas, coffees and biscuit for morning and afternoon tea
Doing daily evaluation book
Domestic Staff
Cherry Tree Nursing Home
2010.07 - 2011.06
Wiping the tables, window sills and toilet sink with a special antibacterial spray
Mopping the floors
Emptying the bins
Hoovering the carpet and carpet shampooing
Attending any mandatory trainings
Education
Some College (No Degree) - NVQ Health And Social Care Level 3
Network Learning Centre Ltd, NLC
Nottingham
2015.10 - 2016.10
BTEC Level 2 - Health and Social Care
Aylesbury College
Aylesbury, Buckinghamshire
2011.09 - 2012.07
BTEC Level 1 - Health and Social Care
Aylesbury College
Aylesbury, Buckinghamshire
2010.09 - 2011.07
Skills
Able to drive (Automatic)
Resilience under pressure
Time efficiency
Knowledge of cleaning chemicals
Safety protocols knowledge
Active listening
Positive attitude
Reliability
Professional boundaries
Effective communication
Health and Safety Compliance
Disinfection procedures
Knowledge of cleaning protocols
Decision-Making competence
Patience and composure
Timeline
Home Maker (Domestic Assistant)
The Maples Care Home
2024.06 - Current
Administrator Assistant/ Receptionist
Lakeside Watermead Care Home
2022.11 - 2023.02
Team Leader
Waterside Court Care Home
2022.09 - 2022.11
Material Laboratory Technician
Terra Tek
2021.10 - 2022.07
Activity Coordinator
Gables Nursing Home
2019.09 - 2021.10
Healthcare Assistant
2019.09 - 2021.02
Trainee Assistant
Oxford University Hospitals NHS Foundation Trust
2017.09 - 2019.02
Nursing Assistant
Oxford University Hospitals NHS Foundation Trust
2016.05 - 2017.09
Some College (No Degree) - NVQ Health And Social Care Level 3