Madison Marie Johnson
South Shields,United Kingdom
Summary
I am a confident and hard-working employee who thrives to improve customer experience with a solid foundation in communication and customer service possessing strong problem-solving and relationship building abilities with clients and new staff. Ready to contribute to achieving targets and improving customer satisfaction in my role.
Overview
2
2
years of professional experience
Work history
Sales advisor
Select Fashion (Now closed down)
sunderland
2025.08 - 2026.03
- Resolved customer complaints swiftly, maintaining company reputation.
- Assisted in stock taking for accurate inventory management.
- Maintained clean, organised retail environment to enhance shopping experience.
- Suggested suitable products to customers for enhanced shopping experience.
- Delivered excellent customer service by addressing and resolving queries.
- Delivered high sales performance within budget to strict deadlines and targets.
Sales assistant
Pet-O-Licious (Now closed down)
South Shields, South Tyneside
2024.01 - 2024.08
- Offered personalised shopping advice to enhance customer experiences.
- Delivered exceptional after-sales service, encouraging repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Managed till operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
GCSEs - GCSE English grade 4, Health and Social Care – level 2 merit, GCSE Maths- Grade 1
Harton Academy
South Shields, South Tyneside 2018.09 - 2023.06
Health And Social Care Qualification - Health And Social Care
South Tyneside College
South Shields, South Tyneside 2023.09 - 2025.09
GCSEs - Criminology
South Tyneside College
South Shields, South Tyneside 2025.09 -
Skills
- Meeting sales goals
- Responsive listening
- Cash handling
- Stock management
- Health and Safety regulations
- Patience with customers
- Packaging expertise
- Handling difficult customers
Accomplishments
Awards for Outstanding Effort – Harton Academy 2022
Awards for Subject Progress – Harton Academy2023
Certificate in The Principles of Dementia Care – South Tyneside College 2024
Certificate of Diploma in Care –South Tyneside College 2024
Affiliations
- socializing with friends and family
Timeline
GCSEs - Criminology
South Tyneside College
2025.09 -
Sales advisor
Select Fashion (Now closed down)
2025.08 - 2026.03
Sales assistant
Pet-O-Licious (Now closed down)
2024.01 - 2024.08
Health And Social Care Qualification - Health And Social Care
South Tyneside College
2023.09 - 2025.09
GCSEs - GCSE English grade 4, Health and Social Care – level 2 merit, GCSE Maths- Grade 1
Harton Academy
2018.09 - 2023.06