Summary
Overview
Work History
Education
Skills
Timeline
Madison Bosworth

Madison Bosworth

Neath ,Neath Port Talbot

Summary

Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Can work well as a team but can also use own initiative when necessary.

Overview

1
1
year of professional experience
5
5
years of post-secondary education

Work History

Barista assistant

Costa Coffee
Neath, Neath Port Talbot
06.2023 - Current
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.

Waitress assistant

T Bones Restaurant
Neath, Neath Port Talbot
02.2023 - 06.2023
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Took food and beverage orders using POS system or order slips to maintain accuracy.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Verified customer age and information to determine eligibility for alcohol consumption.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.

Education

GCSEs -

Cefn Saeson Comprehensive School, Neath
09.2018 - 06.2023
  • Welsh B
  • Religious Studies B
  • Biology B
  • Chemistry A
  • Physics B
  • Physical Education C
  • English B
  • French B
  • Maths B

A-Levels - Biology, Chemistry, Psychology

Neath Port Talbot College, Neath
09.2023 -
  • Elected to Student Representative for Chemistry in my first year

Skills

  • Excellent communication
  • Faultless time management
  • Health and safety compliance
  • Online training experience
  • Staff training and mentorship
  • Office 365 usage
  • Stockroom procedures

Timeline

Neath Port Talbot College - A-Levels, Biology, Chemistry, Psychology
09.2023 -
Barista assistant - Costa Coffee
06.2023 - Current
Waitress assistant - T Bones Restaurant
02.2023 - 06.2023
Cefn Saeson Comprehensive School - GCSEs,
09.2018 - 06.2023

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Madison Bosworth