Archan Nepali
Whitechapel,Tower Hamlets
Summary
Customer service professional with extensive experience in hospitality services, specializing in barista preparation and hygiene maintenance. Proven ability to deliver exceptional service consistently, enhancing customer satisfaction. Strong communication and teamwork skills contribute to effective performance under pressure, resulting in positive customer experiences.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work history
Barista assistant
Himalayan Java
Kathmandu, Nepal
2024.11 - 2025.12
- Kept service running through peak periods to reduce customer waiting time.
- Collaborated with team members to strengthen shift performance throughout day.
- Streamlined daily tasks through clear handovers and consistent team communication.
- Updated service quickly by adapting to changing menu items each day.
- Maintained food quality by handling all food items carefully and consistently.
- Worked under pressure of more than 50 guests at time.
Waiter
Hotel Himalaya
Lalitpur, Nepal
2023.09 - 2024.08
- Managed more than 1000 Customers and guests over working experience.
- Stayed calm under pressure to maintain strong peak-hour performance levels.
- Cleared tables quickly after use to reduce customer waiting times.
- Communicated clearly with team members to keep working relationships harmonious.
- Processed payment transactions to support smooth customer checkout process.
- Maintained professional presentation through each shift to reflect well on image.
- Delivered friendly, polite customer service to strengthen service experience.
Education
A-Levels - Hotel Management
UN Navodaya College
Dharan,Nepal 2021.06 - 2023.07
Bachelor of Business Administration - Bsc(Hons)Business management
Ravensbourne University London
London 2026.03 -
Skills
- Energetic service
- Basic maintenance of equipment
- Adaptable communication style
- Hygiene consciousness
- Patience under pressure
- Barista equipment cleaning
- Reliable punctuality
- Cold beverage mixing
- Milk texturing proficiency
- Food safety compliance
- Team player
- Customer Service
- Health and Safety
Affiliations
- I like to meet new peoples and interact with them to know the different perspectives and gather as much as knowledge as i can
Availability
Free to work part-time and on weekend days with very flexible shifts.
Languages
English
Fluent
Timeline
Bachelor of Business Administration - Bsc(Hons)Business management
Ravensbourne University London
2026.03 -
Barista assistant
Himalayan Java
2024.11 - 2025.12
Waiter
Hotel Himalaya
2023.09 - 2024.08
A-Levels - Hotel Management
UN Navodaya College
2021.06 - 2023.07