MADIAH MAJID
Summary
Highly skilled professional with extensive experience in financial administration, including invoicing, cost allocation, and refunds. Demonstrates strong numerical and analytical skills, ensuring data entry and record keeping accuracy. Proficient in Microsoft Office applications such as Excel, Word, and Outlook. Known for exceptional attention to detail and compliance, effective time management, and multitasking abilities. Adept at providing excellent customer service, conducting case analysis, problem-solving with initiative, drafting and revising documents, and managing cases efficiently. Committed to delivering high quality administrative support while continuously seeking opportunities for professional growth within the field.
Overview
2027
2027
years of professional experience
9
9
years of post-secondary education
Work history
Customer Service Advisor
Radial (Kate Spade Account)
- Temporary Contract – 6 months. Processed refunds and handled customer account queries, ensuring accuracy in financial transactions. Managed order tracking systems and databases to review and update customer records. Delivered high quality written communication via email and live chat. Worked effectively both independently and as part of a team to meet deadlines.
- Built rapport with clients through empathetic handling of concerns.
- Strengthened client relationships with clear communication and problem-solving skills.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Recorded and processed customer data accurately.
Paralegal
Amin Haque Solicitors
2023.06 - 2026.05
- Working in a SME environment, Managed financial elements of case files including allocating costs, producing invoices, processing refunds, and tracking transactions. Maintained accurate and up to date financial and client records in compliance with legal and regulatory requirements.
- Handled a personal caseload, ensuring deadlines were met and documentation was completed with precision, filing and serving documents to court and other parties to the claim.
- Preparing for trials, producing court bundles, calling counsel and advocates ahead of hearings.
- Liaised with clients and third parties, demonstrating clear and professional communication.
- Conducted detailed research and document preparation, strengthening analytical and organisational skills.
- Supported debt recovery processes, gaining exposure to financial procedures and collections.
- Coordinated meetings between solicitors and clients for effective discussion.
- Navigated legal databases proficiently, retrieving relevant precedents swiftly.
- Prepared court filings, maintaining punctuality in submission deadlines.
- Drafted and reviewed legal documents for accuracy and completeness.
- Wrote correspondence and legal notices on behalf of clients.
- Billed clients and processed payments to maintain balanced accounts.
- Chased outstanding client balances and sped up payments to limit losses.
Customer Service Advisor
Department for Work and Pensions (DWP)
2021.04 - 2023.06
- Managed high-volume caseloads (50–60 calls daily) while accurately recording and processing claimant information. Worked across multiple systems and databases, ensuring data accuracy and compliance with GDPR. Developed strong attention to detail when handling sensitive financial and personal data. Assisted customers with queries related to benefits, payments, and claims processes. Demonstrated efficiency in a target driven, fast paced environment.
- Improved customer satisfaction by promptly addressing queries and complaints.
Education
LLB (Hons) - LLB (Hons) Law
University of Salford
2019.09 - 2022.05
BTEC Level 3 - Business
Oldham Sixth Form College
2017.09 - 2019.06
6 GCSEs -
Oasis Academy Oldham
2012.09 - 2017.06
Skills
- Financial administration (invoicing, cost allocation, refunds)
- Strong numerical and analytical skills
- Data entry and record keeping accuracy
- Microsoft Office (Excel, Word, Outlook)
- Attention to detail and compliance
- Time management and multitasking
- Customer service
- Case analysis
- Problem solving and initiative
- Document drafting and revision
- Case Management
- Analytical
- Administrative support
References
Available upon request
Additional Strengths
- High level of accuracy and attention to detail
- Ability to work under pressure and meet strict deadlines
- Strong organisational and administrative capabilities
- Quick to learn new systems and processes
Timeline
Paralegal
Amin Haque Solicitors
2023.06 - 2026.05
Customer Service Advisor
Department for Work and Pensions (DWP)
2021.04 - 2023.06
LLB (Hons) - LLB (Hons) Law
University of Salford
2019.09 - 2022.05
BTEC Level 3 - Business
Oldham Sixth Form College
2017.09 - 2019.06
6 GCSEs -
Oasis Academy Oldham
2012.09 - 2017.06
Customer Service Advisor
Radial (Kate Spade Account)