John Breen
Norwich,Norfolk
Summary
Motivated and reliable individual seeking a full-time or high-hours part-time role suited to my skills and experience. I am adaptable and quick to learn, with strong communication and problem-solving abilities developed through self-directed learning. Outside of work, I am a self-taught guitarist and competitive chess player, which has strengthened my focus, discipline, and strategic thinking.
Overview
5
5
years of professional experience
Work history
Customer Service Advisor
Virgin Wines
Norwich, Norfolk
11.2025 - 12.2025
- Oversaw more than 100 customer interactions daily via phone, email, and live chat, providing prompt and professional support.
- Met daily performance and service targets while maintaining a high standard of customer care.
- Resolved a wide range of customer issues, including account queries, subscription management, delivery concerns, and payment-related matters.
- Retained customers by handling cancellations sensitively, offering suitable solutions, and reinforcing the value of subscriptions where appropriate.
- Dealt confidently with financial queries such as refunds, billing discrepancies, and payment issues, ensuring accuracy and compliance with company procedures.
- Investigated and resolved complex problems independently, using sound judgement and problem-solving skills in a fast-paced environment.
- Maintained accurate customer records and followed data protection and internal policies at all times.
Store supervisor
Vintage Apparel
Norwich, Norfolk
09.2023 - 11.2025
- Managed day-to-day store operations, overseeing sales activity, resolving customer enquiries, and maintaining high store standards to ensure a smooth shopping experience.
- Worked largely independently, taking responsibility for resolving issues promptly and effectively.
- Carried out opening and closing procedures, including cleaning, secure stock management, and accurate financial record-keeping.
- Managed social media activity by creating and posting regular content on platforms such as Instagram and Facebook to increase customer engagement.
- Handled financial transactions, including processing payments and returns, and operating the cash register accurately.
- Increased sales through personalised customer recommendations and by sourcing clothing to improve the appeal and quality of store inventory.
Gardener
Scraptoft Gardens
Leicester
06.2021 - 06.2022
- Provided gardening and landscaping services to residential clients, creating, and maintaining outdoor spaces.
- Conducted consultations with clients to understand their specific needs and preferences and developed customised garden designs accordingly.
- Performed tasks such as planting, pruning, weeding, mowing and watering, ensuring proper care and maintenance of plants and garden areas.
- Recommended appropriate plant species, fertilisers, and pest control methods based on environmental factors and client preferences.
- Managed garden projects within specified timeframes and budgets, delivering high-quality results and exceeding client expectations.
Sales Associate
Marks & Spencer
Leicester
12.2021 - 12.2021
- Assisted customers in finding products provided recommendations, and resolved inquiries.
- Maintained a well-organised and visually appealing store environment by restocking products, arranging displays, and ensuring product availability.
- Operated cash registers and processed transactions accurately, efficiently, and securely.
- Received training in product knowledge and customer service, enhancing overall expertise and
improving customer interactions.
Education
.
Skills
- Handling customer enquiries across phone, email, and live chat
- Identifying customer needs and offering appropriate solutions
- Retaining customers and supporting sales through informed conversations
- Resolving financial, account, and service issues accurately
- Working to daily targets in fast-paced environments
- Processing payments, refunds, and maintaining accurate records
- Working independently and taking ownership of outcomes
- Managing multiple tasks and priorities efficiently
Timeline
Customer Service Advisor
Virgin Wines
11.2025 - 12.2025
Store supervisor
Vintage Apparel
09.2023 - 11.2025
Sales Associate
Marks & Spencer
12.2021 - 12.2021
Gardener
Scraptoft Gardens
06.2021 - 06.2022
.