Summary
Overview
Work history
Education
Certification
Disclaimer
Timeline
Generic

Madeleine Morse

Swindon

Summary

I am a reliable, hardworking, and dedicated professional with extensive years working in the retail industry. Throughout my career, I have developed excellent communication, customer service, teamwork, organisational, and problem solving skills, all of which i believe are highly transferable to a role within education. Working in a busy retail environment’s has taught me how to remain calm under pressure, mange different situations effectively, build positive relationship’s with a wide range of people, and provide support to individuals with patience and understanding.

Over the years, I have gained valuable experience working as part of team, supporting colleagues, handling responsibilities independently, and ensuring high standards are maintained at all times. I am confident communicating with people from different backgrounds and age groups and understand the importance of listening, empathy, and creating a positive environment. My experience has also strengthened my ability to multitask, prioritise workloads, and adapt quickly to changing situations.

I am now looking to transition into a Teaching Assistance role as I have a strong interest in supporting children with there learning, confidence, and personal development. I am passionate about helping children feel supported, encouraged, and safe within a school environment. I understand the importance role Teaching Assistances play in helping pupils reach their full potential both academically and emotionally, and I am eager to begin a career which i can make a positive difference every day.

To support my move into education, I have successfully completed TQUK online training covering Safeguarding, Prevent, and British Values. Through this training, I have developed a good understanding of the importance of protecting children and vulnerable individuals, recognising concerns, promoting equality and inclusion, and supporting a safe learning environment. I understand the importance of Safeguarding responsibilities with in schools and the need to follow policies and procedures carefully and professionally.

I am a caring, approachable, and trustworthy person who works well both independently and as part of a team. I am keen to continue learning and developing new skills within education and would welcome the opportunity to gain further experience in a school setting. I believe my strong work ethic, positive attitude, and transferable experience from retail would allow me to become a valuable member of a school team.

I am also currently looking into completing an online level 2 Teaching Assistance course with SEND to continue my develop, knowledge and understanding of supporting children with additional needs. I am particularly interested in learning more about inclusive education and how to provide effective support fir pupils with different learning styles and ablities.

Overview

27
27
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Volunteer Governor at Nova Herod School.

Nova Herod
Swindon
2026.09 - Current
  • Assisted in formulating school vision, values, and long-term objectives.
  • Supported adherence to safeguarding policies.
  • Contributed to discussions at governing board meetings and reviewed essential reports in preparation for meetings.

Hire Manager / Supervisor/ key holder

Moss Bros plc
Swindon
2002.10 - 2026.05
  • Responsible of the hire department, supplying customers with formal wear for weddings and special occasions.
  • Accuracy, attention to detail and developing a good rapport with customers is essential in this role as for many of them the outfit is for ‘the most important day of their life’.
  • Supervisory and key holder duties include:
  • Ensuring customer come first attitude.
  • In the absence of the Assistant Manager / Manager, responsible for supervising the running of the shop floor and all staff members.
  • Providing training to the whole team on various aspects of hire and customer service.
  • Giving advice to other branches by telephone if they have queries or need advice on training staff to do hire.
  • Customer service duties include:
  • Measuring customers for suits and wedding attire and recording information correctly. Weather that is for hire, to buy or custom made.
  • Liaison with customers both face to face and by telephone, dealing with enquiries and effectively solving problems regarding retail and hire.
  • Sales & Marketing duties include:
  • Working to achieve weekly, monthly and yearly sales targets for the department and monitoring progress on a daily basis.
  • Knowledge and understanding of units per transaction, average transaction values and productivity.
  • Administrative duties include:
  • Cash handling, preparing till floats, customer sales and cashing up daily.
  • Dealing with banking every day and deposits on a weekly basis.
  • Receiving deliveries and checking stock against delivery notes to ensure it is correct.
  • Liaison with the hire and retail warehouses to source stock and deal with discrepancies in deliveries.
  • The achievement I am most proud of is my through out my 22 years of service I have been promoted to hire manager, supervisor and my current role of part time key holder, after I came back from maternity leave.
  • Also within my time at Moss I have helped cover in other stores and also helped in opening new stores.

Full Time Sales Assistant

Baron Jon Men’s Clothing
Swindon
2001.10 - 2002.10
  • Working to achieve weekly and monthly sales targets set by Head Office.
  • Providing a high level of customer service, selling suits, shirts and ties to customers.
  • Cash handling; putting items through the till.
  • Dealing with deliveries and re-merchandising the store when new stock arrives.

Full Time Sales Assistant

Austin Reed
Swindon
2001.02 - 2001.10
  • Customer service and selling of men’s and ladies’ wear to customers.
  • Working to achieve weekly and monthly sales targets set by Head Office.
  • Solely responsible for the day to day running of the men’s suits department.
  • Responsible for maintaining and checking stock levels every day.
  • Cash handling; putting sales through the till and cashing up when required.

Full Time Sales Assistant

Arc Ladies Clothing (Fashion)
Swindon
2000.09 - 2001.02
  • Responsible for a high level of customer service, helping ladies to choose an outfit for the weekend ahead and increasing sales.
  • Working to sales targets on a weekly and monthly basis and monitoring these figures against the plan and last year’s figures.
  • Merchandising stock.
  • Handling deliveries.
  • Neatly and accurately completing paperwork on a daily basis.

Part Time Sales Assistant (20 hours + per week)

Next to Nothing
Swindon
1999.09 - 2000.09
  • Employed on a part-time basis, working 20 hours per week, often doing more than this to cover busy periods.
  • Responsible for looking after customers and making sure they find the items they are looking for.
  • Maintaining a tidy and well stocked department at weekends.
  • Using the till to process transactions.

Education

GCSEs -

The Commonweal School
Swindon
1994.09 - 1999.07

Certification

  • Certificate TQUK level 2 in safeguarding, prevent and British values.
  • Enhanced DBS check completed and registered with the DBS Update Service.
  • 2008 Customer Service
  • 2007 NVQ Levels 1 & 2 Customer Service
  • 2005 DESPLA Window Dressing Course

Disclaimer

Thank you for taking the time to read my CV I will be happy to provide references upon request.

Timeline

Volunteer Governor at Nova Herod School.

Nova Herod
2026.09 - Current

Hire Manager / Supervisor/ key holder

Moss Bros plc
2002.10 - 2026.05

Full Time Sales Assistant

Baron Jon Men’s Clothing
2001.10 - 2002.10

Full Time Sales Assistant

Austin Reed
2001.02 - 2001.10

Full Time Sales Assistant

Arc Ladies Clothing (Fashion)
2000.09 - 2001.02

Part Time Sales Assistant (20 hours + per week)

Next to Nothing
1999.09 - 2000.09

GCSEs -

The Commonweal School
1994.09 - 1999.07
Madeleine Morse