Lok Tung Li, Zoe
Manchester,Manchester
Summary
Motivated and reliable fresh graduate with experience in both retail and financial services, seeking a part-time position to contribute strong customer service, communication, and organisational skills while continuing to build transferable skills. Previously worked as a sales assistant at Uniqlo and most recently completed a risk placement at Lloyds Bank, demonstrating adaptability across fast-paced environments. Committed to delivering excellent service, supporting team goals, and maintaining high standards in store operations.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Risk Industrial Placement
Lloyds Bank
Chester, Cheshire
07.2023 - 07.2024
- Worked as a credit analyst in the Mortgages team, looking at customers' profiles and also predicting and forecasting market performances. Market Performances increased by more than 50% compared to the COVID period
- Collaborated with different teams to deliver projects and policy changes
- Led different presentations and hosted stakeholders' meetings
Sales Assistant
Uniqlo
Hong Kong , Hong Kong
07.2020 - 02.2021
- Provided professional customer and retail service and tried the best to meet customer needs when consumers had queries
- Learned how counters run and performed well as a cashier
- Understand and learn the basics of how to run a shop
Volunteer of leadership summer camp
Kam Him Centre
Hong Kong, Hong Kong
06.2019 - 07.2019
- Worked as a team and performed as treasurer of the activity
- Organised a variety of activities for teenagers from 12 to 18 years old
- Managed money suitably in transport, meals, and souvenirs to ensure a 40% cost savings
- Wrote and presented reports for total spending in camp, which outlined programme results
Education
Bachelor of Science - Mathematics, Operational Research, Statistics and Economics
Lancaster University
Lancaster, LAN 10.2021 - 06.2025
International Foundation Year - Mathematics and Statistics
Lancaster University
Lancaster, LAN 07.2020 - 07.2021
Skills
- Customer Service: Provided professional and responsive service as a Sales Assistant at Uniqlo by assisting customers with queries, ensuring a positive shopping experience, and maintaining high service standards
- Retail Sales Experience: Gained hands-on experience with cashiering, stock handling, and learning how shop operations function during retail work at Uniqlo
- Communication Skills: Developed strong verbal communication through customer interactions at Uniqlo and during meetings and presentations as part of the Risk Industrial Placement at Lloyds Bank Wrote and presented reports during the leadership camp
- Organisational Skills (Time management, Multitasking, Attention to detail, Workflow coordination): Demonstrated strong organisational skills as a treasurer during the leadership summer camp by managing budgets and coordinating activities At Lloyds Bank, effectively balanced multiple tasks, met deadlines, and maintained accuracy in reporting and forecasting, showing attention to detail and efficient workflow management
- Teamwork: Collaborated with multiple teams on projects at Lloyds Bank and worked closely with colleagues in a fast-paced retail environment at Uniqlo to ensure smooth daily operations
- Problem-solving: Identified root causes and implemented solutions to improve project outcomes during the Risk Industrial Placement Handled real-time customer and operational issues at Uniqlo with practical resolutions
- Adaptability: Adjusted to fast-paced environments in both retail (Uniqlo) and corporate banking (Lloyds)
- Multilingual Ability: Native in Cantonese and Mandarin and fluent in English
- Physical Stamina and Awareness: Capable of lifting mid-heavy goods as shown during past retail work; understands the importance of safety, hygiene, and presentation in-store
Languages
Chinese (Mandarin), Chinese (Cantonese)
Native language
Cantonese
Native
Mandarin
Native
English
Fluent
Affiliations
- Travelling, Music, Cooking, Baking, Crochet
Timeline
Risk Industrial Placement
Lloyds Bank
07.2023 - 07.2024
Bachelor of Science - Mathematics, Operational Research, Statistics and Economics
Lancaster University
10.2021 - 06.2025
Sales Assistant
Uniqlo
07.2020 - 02.2021
International Foundation Year - Mathematics and Statistics
Lancaster University
07.2020 - 07.2021
Volunteer of leadership summer camp
Kam Him Centre
06.2019 - 07.2019
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