Maddy Gallery
Penryn,Cornwall
Summary
Energetic and outgoing professional with dedication to positive guest relations. Engaging Waitress with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.
Overview
4
4
years of professional experience
Work History
Waitress
Prego Bristol
Bristol, Avon
03.2019 - Current
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
- Greeted and escorted guests to tables.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Personal Assistant
Lyons Bowe
Bristol , Avon
06.2022 - 09.2022
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
Education
GCSEs -
Redland Green School
Bristol 09/2015 - 06/2019
A-Levels -
North Bristol Post 16 Centre
Bristol 09/2019 - 06/2021
Skills
- Hospitality expertise
- Table check-ins
- Spirits, wine and food service
- Strong communication
- Conflict resolution techniques
- Organised and reliable
- Section management
- Table serving
- Menu knowledge
Timeline
Personal Assistant
Lyons Bowe
06.2022 - 09.2022
Waitress
Prego Bristol
03.2019 - Current
GCSEs -
Redland Green School
09/2015 - 06/2019
A-Levels -
North Bristol Post 16 Centre
09/2019 - 06/2021
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