Jenny Sun
London
Summary
Experienced customer service professional with a background in hospitality and premium retail, combining excellent interpersonal skills with a strong commercial mindset. Proven ability to deliver personalised customer experiences, exceed sales targets through confident product recommendations, and thrive in fast-paced environments. Experienced in till operation, cash handling, food and beverage service, opening and closing procedures, and maintaining high visual and service standards. Fluent in English and Korean, with a warm, approachable manner and a reputation for reliability, adaptability, and teamwork.
Overview
6
6
years of professional experience
Work history
Waitress
Aromi
Cambridge, Cambridgeshire
2023.06 - 2025.11
- Resolved customer complaints through clear, professional communication, enhancing guest experiences.
- Guided guest choices using detailed menu knowledge and up-to-date recommendations.
- Delivered orders on time through strong multitasking during busy periods.
- Addressed guest concerns promptly, facilitating satisfaction and maintaining smooth service flow. promptly while notifying restaurant management about issues.
- Improved team efficiency by training new waitstaff members during service shifts.
- Coordinated with kitchen and bar staff to prevent front-of-house delays.
- Streamlined restaurant operations by assisting with inventory management and stock checks.
- Prepared cocktails using recipe guides, which included Aperol Spritz, Negroni, Negroni Spagliato, Limoncello Spritz and pouring beers on draught.
- Maintained dining area hygiene by following health regulations cleaning routines daily.
- Demonstrated proficiency in operating espresso machines with precision and care.
Social Media Manager
May Crimson
Cambridge, Cambridgeshire
2021.01 - 2023.08
- Increased brand visibility by developing and implementing strategic social media campaigns.
- Boosted customer engagement with effective management of all social media platforms.
- Facilitated partnerships with influencers to extend reach and boost reputation.
- Led a digital campaign that increased sales by 5% and reached over 700 views, while managing customer data in line with UK GDPR principles such as purpose limitation, data minimisation, and transparency.
- Enhanced digital presence through the creation of compelling visual designs.
- Developed an efficient content calendar leading to a well-organised posting schedule.
Waitress
Sole and Duck
Cambridge, Cambridgeshire
2022.06 - 2022.09
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Welcomed guests at entrance and guided them to tables, ensuring attentive service.
- Managed table settings and arranged linens and silverware, enhancing overall dining experience.
- Recommended specials and seasonal offerings, contributing to increased sales revenue.
- Received complaints and offered remedial action to help improve customer experiences.
- Thoroughly polished glasses and cutlery to ensure impeccable presentation for dining service.
- Arranged tables and set up linens and silverware in preparation for guests.
Sales Assistant
Kurt Geiger
Cambridge, Cambridgeshire
2020.01 - 2020.07
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted daily inventory checks to manage stock levels accurately.
- Monitored trends in consumer behaviour with keen attention to detail.
- Trained new staff members, fostering a supportive working environment.
Sales Advisor
Topshop
Cambridge, Cambridgeshire
2019.09 - 2019.11
- Suggested suitable products to customers for enhanced shopping experience.
- Boosted brand reputation with demonstration of product knowledge.
- Resolved customer complaints swiftly, maintaining company reputation.
- Worked extended hours during holiday season managing high customer footfall.
- Maintained clean, organised retail environment to enhance shopping experience.
- Monitored and refreshed displays to attract customers.
- Provided customers with price information and handled financial transactions.
- Attended training sessions regularly to keep abreast with latest sales techniques.
Education
Master of Arts - Law
BPP University
Cambridge 09/2025 -
Bachelor of Arts - Law
University of Birmingham
Birmingham 09/2021 - 07/2024
Skills
- Order taking
- Order processing
- Digital ordering system use
- Till operation
- Cash handling
- Opening and closing procedures
- Special dietary requirements
- Customer Service
- Hospitality expertise
- Staff training
- Customer feedback
- Marketing and sales experience
- Resilient under pressure
- Fair conflict resolution
- Fluent in English
- Fluent in Korean
- Hospitality mindset
Languages
Korean
Native
Timeline
Waitress
Aromi
2023.06 - 2025.11
Waitress
Sole and Duck
2022.06 - 2022.09
Social Media Manager
May Crimson
2021.01 - 2023.08
Sales Assistant
Kurt Geiger
2020.01 - 2020.07
Sales Advisor
Topshop
2019.09 - 2019.11
Bachelor of Arts - Law
University of Birmingham
09/2021 - 07/2024
Master of Arts - Law
BPP University
09/2025 -