Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Maddox Marshall

Heywood,England

Summary

Versatile professional with focus on delivering exceptional guest experiences in hospitality industry. Skilled in managing daily operations, ensuring high standards of cleanliness, and providing top-notch customer service. Committed to creating welcoming atmosphere and resolving issues promptly to enhance guest satisfaction.

Overview

5
5
years of professional experience

Work History

Bartender

Barpop
Manchester
03.2024 - 07.2024
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Maintained bar stocks, replenishing daily as necessary.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Detected drug or excessive alcohol abuse and took appropriate action for customer safety.

Hotel assistant/ Bartender

New Union Hotel/Showbar
Manchester
07.2023 - 05.2024
  • Assisted reception, making check-in and check-out processes smoother.
  • Handled guest queries, fostering a welcoming environment.
  • Enhanced hotel reputation with excellent customer service skills.
  • Facilitated smooth running of bar and restaurant area, improving dining experience.
  • Maintained high standards of cleanliness in all areas.
  • Worked well under pressure during busy periods without compromising on service quality.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Fast food worker

McDonald's
Bury, Borough of Bury
11.2023 - 03.2024
  • Adhered to hygiene standards strictly, promoted a safe working environment.
  • Packaged take-away orders carefully to prevent spillage or damage during transport.
  • Demonstrated proper food handling and safety standards.
  • Operated fryer to create fresh and tasty fries quickly and efficiently.
  • Cooked range of burgers using grill and ovens, including beef, chicken and vegan options.
  • Offered timely assistance to colleagues when needed, fostered a team spirit.
  • Greeted every customer warmly on arrival leading positive first impressions.

Waiter / bartender

Slug and Lettuce
10.2022 - 11.2023
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Memorised orders in loud and busy environments to maintain speedy service at peak times.
  • Greeted customers, presented menus and shared information about available special items.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Warehouse operative

Walker Brothers ltd
11.2019 - 07.2022
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Maintained clean, safe and orderly warehouse space.
  • Prepared items for timely dispatch and safe transportation.
  • Completed work following safety rules for best working practices.
  • Sorted materials on warehouse racks and shelves.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Loaded packaged goods on to trucks for shipping.
  • Moved stock around by hand, using forklift truck or lifting gear.

Education

GCSEs -

Broad Oak Sports College

Skills

  • Positive attitude
  • Expert multitasker
  • Punctual
  • Till and cash handling
  • Bar cleaning and maintenance
  • Outstanding customer service
  • Marketing and sales experience
  • Organised and reliable

References

References available upon request.

Timeline

Bartender

Barpop
03.2024 - 07.2024

Fast food worker

McDonald's
11.2023 - 03.2024

Hotel assistant/ Bartender

New Union Hotel/Showbar
07.2023 - 05.2024

Waiter / bartender

Slug and Lettuce
10.2022 - 11.2023

Warehouse operative

Walker Brothers ltd
11.2019 - 07.2022

GCSEs -

Broad Oak Sports College

Similar Profiles

CREATE PROFILE
Maddox Marshall