Jennifer Hills

• Senior Medical Secretary to 3 oncologists.
• Successfully met tight deadlines
• Worked accurately with attention to detail
• Liaised at all levels
• Effectively managed all patient calls, liaised with consultants when further advice required and updated patient records, as appropriate
• Processed referrals in Mosaiq with speed and accuracy to minimise delays to appointment and/or treatment.
• Booked treatment/infusions/investigations in a timely manner to ensure all results are ready for oncologist to review
• Outcomed clinics with next appointments and investigations
• Liaised with internal departments and external hospitals to retrieve scans and patient reports, where necessary
• Liaised with insurance companies on behalf of patients
• Collected relevant clinical information from patients via telephone or email.
• Trained new members of staff on relevant IT.
• Maintained calendar of appointments, annual leave, meetings
• Extensive use of Outlook email worked from home and on-site
• Established excellent rapport with patients through empathetic approach.

• Carried out all professional secretarial duties.
• Efficiently handled all incoming correspondence.
• Liaised with insurance companies on behalf of clinic and patient. Successfully renegotiated insurance rates with insurance company to maintain best price for the clinic.
• Chased debtors.
• Ordered office supplies.
• Generated patient invoices, ran monthly checks for outstanding invoices.
• Performed general office duties, including answering phones, routing telephone calls or messages to appropriate staff and greeting visitors.
• Greeted incoming patients and provided friendly, knowledgeable assistance.
• Scheduled meetings and patient appointments.
• Maintained all office files, both electronic and hard copies.
• Chased results and ensure ready for clinic.
• Set up new patient records using SpekPak.

• Sorted post accurately within system.
• Ensured guaranteed deliveries were made on time adhering to strict schedules.
• Loaded and unloaded postal vehicles carefully, eliminating parcel damage.
• Drove postal van.
• Collected signatures for proof of delivery as required by regulations.
• Handled confidential and fragile items responsibly.

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• Effectively managed and successfully resolved patient enquiries ensuring appropriate records were maintained and all relevant personnel were informed.
• Maintained and updated clinical documentation such as patient letters using Medway and BigHand.
• Efficiently prepared correspondence, audio transcription, reports and general typing.
• Implemented and maintained efficient office management systems to enable staff to optimise their patient care services.
• Processed referrals in Choose & Book with speed and accuracy to minimise delays to treatment.
• Managed outpatient outcomes to re-book patients in a timely manner, ensuring compliance.
• Booked and managed clinic appointments via phone using Medway.
• Answered incoming patient telephone calls and liaised with Consultant to resolve patient's queries.
• Supported Oncology Consultant in related administrative duties, enabling smooth-running processes.
• Carried out day-to-day secretarial duties such as typing of all clinical letters for oncology, maintaining excellent accuracy and efficiency throughout.
• Effectively prioritised workloads, ensuring minimal delays to patient pathway.
• Responded to general enquiries and record requests from physicians to expedite results.
• Confidentially managed medical records, ensuring patient notes were readily available for required appointments to minimise delays.

• Maintained confidential patient records
• Typed doctors letters including those from the doctor who did very sensitive reports on abused children.
• Addressed enquiries and responded via email or telephone.
• Carried out secretarial duties.

• Supported learning disabilities team with all administration duties including typing of correspondence, taking minutes in team meetings, booking appointments with patients whilst maintaining patient confidentiality throughout.
• Typing of all home observation notes.
• Communicated at all levels including GPs, social workers and appropriate external agencies.
• Implemented improved processes for patient data by way of keeping up-to-date with patient activity.
• Managed digital databases and physical file systems. Created new digital filing system for patient activity to track progress.
• Maintained diary management for the team.

• Set up new working office
• Effectively dealt with patient enquiries.
• Efficiently prepared correspondence, audio transcription, reports and general typing.
• Processed referrals
• Carried out day-to-day secretarial duties including absence and holiday bookings.
• Effectively prioritised workloads, ensuring minimal delays to patient pathway.
• Reviewed outpatient discharge reports and ensured follow up with booked.

• Assisted with press releases and communications materials handling distribution to management and wider community.
• Monitored marketing content for quality, accuracy and impact by liaising with external agency.
• Assisted Investor Relations Manager with cross-department presentations using PowerPoint.
• Helped to establish and communicate editorial and brand guidelines to staff in the organisation.
• Wrote, produced and distributed monthly and yearly internal and external communications.
• Reviewed marketing materials and documents for brand accuracy and trending design.
• Organised company cocktail parties with allocated budget
• Attended monthly PR meetings
• Maintained database with external companies such as Lloyds Registrars
• Acted as first point of contact for department.
• Fielded calls from analysts and the general public regarding company information.
• Interviewed staff and visited company sites for material for company newsletter.

• Managed the smooth running of all administration
• Supervised junior admin staff.
• Acted as personnel officer liaising with recruitment agencies, setting up interviews and gathering company packs of information.
• Used Natwest Centrefile to run payroll and liaise with staff about changes to salary.
• Interviewed for new admin staff and prepared their annual appraisals.
• Coordinated and produced quarterly newsletters
• Organised company events such as golf days, rugby events and charity events.
• Organised annual company client events
• PA to Marketing Director and then became Marketing Executive.
• All secretarial duties.

• Worked in the promotions department alongside promotions manager for News of the World, Sunday Times and The Times newspaper.
• Handled customer enquiries.
• Took calls regarding non-delivery of orders and arranged a new delivery.
• Helped choose promotions for the various newspaper to advertise
• Kept records of products returned.

• Worked in team of 10 to provide fully comprehensive secretarial and administrative service to Communications department.
• Managed diaries for 5 consultants.
• Maintained filing system with information to uphold high levels of data accuracy.
• Arranged overseas travel and hotel bookings for staff.
• Prepared professional high quality presentations.