Caroline Brown
Ipswich,Suffolk
Summary
I have eighteen years of administrative experience with eight years in senior secretarial and personal assistant roles. I am proficient in Microsoft 365 applications, including Word, Outlook, Excel, PowerPoint, and Teams, with extensive daily use. I have strong organisational skills demonstrated through effective email management and meeting coordination, ensuring timely follow-ups and precise minute-taking for various teams. I am an excellent communicator, adept at handling challenging situations with professionalism and diplomacy, fostering strong relationships across all levels of the organisation.
Overview
18
18
years of professional experience
4025
4025
years of post-secondary education
1
1
Certification
Work history
Senior Medical Secretary
NHS (ESNEFT), Paediatrics
Ipswich, Suffolk
09.2021 - 11.2025
- Managed calendars for four Consultant Paediatricians, coordinating clinics, on-call rotas, leave, and meetings.
- Handled all incoming calls diplomatically, ensuring confidentiality and professionalism.
- Performed audio typing for various documents and correspondence.
- Oversaw e-Referral System, processing GP to hospital referrals promptly to minimise treatment delays.
- Distributed SHO Doctor rota to relevant colleagues, maintaining updated schedules.
- Recorded minutes during Governance meetings and accurately transcribed them.
- Executed advanced administrative operations, including spreadsheet creation for data tracking and comprehensive procedure documentation.
- Compiled detailed reports to monitor appointment wait times and identify trends.
Senior Clinical Support Administrator
NSFT, Adult Mental Health Inpatient
Bury St. Edmunds, Suffolk
10.2017 - 09.2021
- Performed audio typing for ward rounds, coroner reports, and patient letters.
- Coordinated meetings by organising agendas and transcribing minutes.
- Inputted and uploaded data into IT clinical system Lorenzo.
- Provided daily administrative support for doctors and senior staff members.
- Acted as first point of contact for calls, ensuring compassion and discretion.
- Compiled comprehensive reports for management review.
- Facilitated PA tasks across departments, including audio typing and calendar management.
- Managed documentation for multidisciplinary teams, ensuring efficient communication.
Child Health Records Administrator
NHS/Suffolk County Council
Ipswich, Suffolk
06.2012 - 04.2017
- Inputted data into SystmOne, including New Born Bloodspot Screening and immunisations.
- Scheduled immunisations for 42 GP surgeries, mailing appointment letters to parents.
- Liaised with Child Health Departments, GPs, and School Nurses for coordination.
- Advised parents on child-related matters, ensuring effective communication.
- Maintained accurate child development records on SystmOne as per Data Protection Laws.
- Emailed confidential documents securely, organised meetings, and managed distribution lists.
- Prepared necessary reports for internal and external use.
- Completed general office tasks such as printing and scanning.
Office Assistant
NHS
Ipswich, Suffolk
10.2007 - 05.2012
- Coordinated incoming and outgoing post distribution to ensure timely delivery.
- Inputted data into SystmOne database for accurate record-keeping.
- Handled telephone queries from internal and external customers, including Health Visitors and GP Surgeries.
- Ordered supplies to maintain operational efficiency.
- Executed general office duties, including emailing, printing, photocopying, filing, scanning, and faxing.
Education
NVQ Level 3 in Business and Administration - Workplace
Edexcel
SuffolkNVQ Level 2 in Business and Administration - Workplace
Edexcel
IpswichSkills
- Dedicated team player
- Strong interpersonal skills
- Pleasant, bubbly demeanour
- Responsive
- Resourceful
- Adaptive to change
- Advanced administrator/clerical knowledge
- Advanced MS Office knowledge
- Excel and Word certified
- Quick typist - 60 WPM
Certification
Medical Audio Transcription/Pitman Training/Distinction/2017
References
References available upon request.
Timeline
Senior Medical Secretary
NHS (ESNEFT), Paediatrics
09.2021 - 11.2025
Senior Clinical Support Administrator
NSFT, Adult Mental Health Inpatient
10.2017 - 09.2021
Child Health Records Administrator
NHS/Suffolk County Council
06.2012 - 04.2017
Office Assistant
NHS
10.2007 - 05.2012
NVQ Level 3 in Business and Administration - Workplace
Edexcel
NVQ Level 2 in Business and Administration - Workplace
Edexcel