Carole King

• Answered patients' questions in person, by email, or by phone.
• Conducted patient follow-ups via phone and email, enhancing communication between healthcare providers and patients.
• Scheduled, confirmed and re-scheduled appointments using booking system.
• Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
• Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology.
• Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
• Managed patient appointments, coordinated schedules, and facilitated smooth operations in a busy medical practice.
• Observed data protection policies and regulations in handling and processing confidential information, preventing unauthorised disclosure.
• Ensured all patients received respectful care, acknowledging their unique backgrounds and needs.
• Followed data confidentiality measures to secure healthcare user information.
• Liaised with healthcare professionals to organise and coordinate patient referrals, supporting patients with complex healthcare needs.
• Provided empathetic support to patients and families, offering guidance and assistance during challenging times.
• Entered patient and medical records onto company's system, documenting for organisational purposes and future reference.
• Coordinated diagnostic tests and medical procedures, ensuring timely and efficient patient care.
• Scheduled tests and procedures for patients on physician's orders, following up with individual patients to provide reminders.
• Facilitated patient referrals to specialists, streamlining the process and reducing waiting times.
• Organised information stored in medical charts, reports and documents.
• Established safe, secure setting to minimise patient anxiety.
• Assisted colleagues in meeting deadlines and adhering to office procedures, promoting team collaboration.
• Carried out ad-hoc documentation, communication and administrative functions.
• Participated in quality assurance audits, identifying areas for improvement in administrative processes.
• Managed office correspondence between staff and external parties, facilitating flow of information.
• Interviewed new and existing patients to obtain required personal information and medical history.
• Maintained robust digital records system for data accuracy.
• Displayed knowledge of common medical procedures, ensuring adherence to industry standards.
• Interviewed patients to compile and complete documents, case histories and forms, capturing information in institution's systems for future reference.
• Communicated pressing information to healthcare professionals using standard channels.
• Retrieved and provided information to health practitioners, enabling patient diagnosis and treatment.
• Recorded and reviewed correspondence with staff and patients.
• Navigated management system to find and update health records.
• Listened to visitors' concerns and feedback and helped by resolving or escalating complex issues to medical specialists for assistance.
• Liaised with insurance companies, handled billing inquiries, and resolved disputes related to patient accounts.
• Put recorded messages and practitioners' diagnoses and recommendations into patients' files to track treatment and recovery progress.
• Implemented an electronic filing system for patient records, enhancing efficiency and data retrieval speed.
• Reviewed and utilised stored patient information in generating medical charts and reports, helping physicians make proper diagnoses and recommendations.
• Helped patients choose referral hospitals and institutions by sending documentation to family members or ill individuals and offering guidance in selecting suitable medical facilities.
• Contributed to the review and improvement of administrative procedures, enhancing overall department efficiency.
• Facilitated communication between patients and medical staff, serving as a compassionate point of contact to address concerns.
• Liaised with healthcare professionals to organise multi-disciplinary team meetings, enhancing patient care.
• Maintained confidentiality of all patient records, adhering to GDPR and medical ethics standards.
• Updated patient records with the latest clinical information, ensuring accuracy in treatment plans.
• Processed medical correspondence, including referral letters and patient reports, with meticulous attention to detail.
• Scheduled emergency appointments efficiently, prioritising patient needs and resource availability.
• Handled sensitive patient enquiries with discretion, providing reassurance and support.

• Typed clinic letters for all clinicians within the Gynaecology Department. This included referrals to different specialties and collating reports from system to send with letters.
• Made appointments for patients where appropriate
• Liaising with clinicians and member of team and prioritising work as appropriate

• Worked for 1 consultant initially, eventually increasing to 5 over the term as Trust evolved into different working practices.
• Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology.
• Followed data confidentiality measures to secure healthcare user information.
• Answered patients' questions in person, by email, or by phone.
• Scheduled, confirmed and re-scheduled appointments using booking system.
• Provided empathetic support to patients and families, offering guidance and assistance during challenging times.
• Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues.
• Observed data protection policies and regulations in handling and processing confidential information, preventing unauthorised disclosure.
• Organised information stored in medical charts, reports and documents.
• Conducted patient follow-up via phone and email, improving communication between healthcare providers and patients.
• Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
• Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
• Managed patient appointments, coordinated schedules, and facilitated smooth operations in a busy medical practice.
• Assisted in the training of new staff by sharing knowledge and best practices in medical administration.
• Supported other office workers to meet deadlines and follow internal procedures.
• Ensured all patients, regardless of background, received compassionate and respectful treatment.
• Performed various documentation and administrative tasks as required in support of office operations.
• Established safe, secure setting to minimise patient anxiety.
• Coordinated, updated and took appointments for doctors or nurses on booking management systems via different channels.
• Covered for sick or on-leave secretarial staff by completing pending tasks, answering correspondence and serving visitors to maintain smooth operations.
• Coordinated diagnostic tests and medical procedures, enhancing patient care through timely execution.
• Demonstrated understanding of procedures common in medical industry.
• Communicated pressing information to healthcare professionals using standard channels.
• Developed patient information leaflets, contributing to enhanced patient understanding of procedures and care plans.
• Retrieved and provided information to health practitioners, enabling patient diagnosis and treatment.
• Facilitated patient referrals to specialists, improving patient access to specialised care.
• Adapted to shifting priorities to support team of health workers.
• Interviewed patients to compile and complete documents, case histories and forms, capturing information in institution's systems for future reference.
• Put recorded messages and practitioners' diagnoses and recommendations into patients' files to track treatment and recovery progress.
• Recorded and reviewed correspondence with staff and patients.
• Listened to visitors' concerns and feedback and helped by resolving or escalating complex issues to medical specialists for assistance.
• Helped patients choose referral hospitals and institutions by sending documentation to family members or ill individuals and offering guidance in selecting suitable medical facilities.
• Collaborated with healthcare professionals to plan and organise health awareness events, promoting community well-being.
• Created specific goals and plans for prioritising, organising and decreasing workloads to reduce patient wait times.
• Compiled statistical reports for management review, delivering insights that informed operational decisions.
• Sought approval for and managed hospital equipment and supply purchases to replace machinery and products.
• Managing patient waiting lists

• Transcribed medical reports from dictations by healthcare professionals, accurately capturing patient care details.
• Answered patients' questions in person, by email, or by phone.
• Reviewed and edited transcribed reports to ensure adherence to medical terminology standards and enhance clarity for healthcare professionals.
• Maintained confidentiality of patient information in compliance with HIPAA guidelines and hospital policies.
• Managed transcription workload to meet strict deadlines, prioritising urgent documents for immediate attention.
• Ensured all patients felt valued and respected, fostering a welcoming environment.
• Followed data confidentiality measures to secure healthcare user information.
• Adapted transcription practices to accommodate changes in medical terminology and healthcare procedures.
• Followed up with doctors and nurses to ensure that reports stayed accurate and factually correct.
• Followed patient confidentiality guidelines and legal documentation requirements when carrying out [Task].
• Utilised specialised medical transcription software and equipment to enhance efficiency and accuracy of transcriptions.
• Liaised with healthcare providers to clarify ambiguous or unclear dictations, ensuring high accuracy in documentation.
• Trained new transcriptionists in transcription protocols, use of software, and understanding of medical terminology.
• Maintained an up-to-date glossary of medical terms, drug names, and abbreviations to support accurate transcription.
• Thoroughly reviewed transcripts and recording to determine report accuracy and make changes to factual incorrectness.
• Identified errors and missing information within reports potentially compromising patient care, reporting immediately to [Job title].
• Organised information stored in medical charts, reports and documents.
• Established safe, secure setting to minimise patient anxiety.
• Supported other office workers to meet deadlines and follow internal procedures.
• Coordinated with IT department to troubleshoot and resolve technical issues with transcription software and hardware.
• Carried out ad-hoc documentation, communication and administrative functions.
• Conducted regular quality assurance checks on transcribed documents, maintaining high standards of accuracy and compliance in medical documentation.
• Compiled statistical reports on transcription volume and accuracy rates, providing insights for management to support operational improvements.
• Monitored changes in healthcare legislation to ensure compliance in medical reporting and patient confidentiality.
• Collaborated with medical records department to ensure seamless integration of transcribed reports into patient files.
• Responded to evolving team needs by re-prioritising tasks to ensure continuous support.
• Showed familiarity with standard medical procedures and protocols to enhance workflow efficiency.
• Provided feedback to healthcare professionals on dictation practices to improve clarity and reduce transcription errors.
• Listened to [Number] voice recordings per day to convert into detailed, accurate written reports.
• Communicated pressing information to healthcare professionals using standard channels.
• Documented and assessed communications with staff and patients to maintain accurate records.
• Translated [Number] medical abbreviations and jargon into long-form within [Number]-minute timeframe.
• Maintained up-to-date knowledge of healthcare procedures and policies to provide accurate information.
• Performed administrative duties, such as filing, photocopying, and scanning, to support medical staff.
• Handled incoming and outgoing calls, providing courteous and informative responses to queries.
• Processed patient correspondence, including appointment letters and follow-up documentation, promptly and accurately.
• Adapted to various medical software and systems quickly, enhancing productivity and data management.
• Prioritised workload effectively to meet tight deadlines and maintain high standards of work.
• Liaised with healthcare professionals and departments to facilitate patient care and communication.
• Contributed to team meetings, offering insights and suggestions to improve administrative processes.
• Transcribed complex medical reports from audio recordings with high accuracy and attention to detail.
• Developed strong relationships with patients, offering empathetic support and assistance when required.

• Managed daily office administration, overseeing customer relations and clerical tasks to support smooth operations.
• Organised and maintained electronic and paper filing systems, ensuring data integrity and confidentiality for all documents.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Answered telephone calls to offer information, direct callers and take messages.
• Collaborated with clients to ensure accuracy of invoices and accounts, ready for timely processing.
• Sorted physical and digital information and sent to correct locations or personnel.
• Handled photocopying documents, updating files and faxing communications for staff.
• Created letters, emails and documents to excellent standards, using digital transcript systems.
• Proofread and corrected different types of documentation.
• Transcribed information from papers or audio recordings to create different types of files.
• Supported audits by compiling documentation and responding to queries, facilitating efficient review processes.
• Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
• Monitored office supplies inventory and placed orders to maintain stock levels.

Attending ward rounds with consultant and team, capturing shorthand notes and transcribing for patient records.

Attending clinics and typing patient notes with direct dictation from consultant.

• Conducted patient follow-up via phone and email, improving communication between healthcare providers and patients.
• Organised and maintained medical records with strict adherence to confidentiality protocols, ensuring patient privacy.
• Handled sensitive patient information with discretion, upholding the highest standards of professionalism and ethics.
• Prepared correspondence, medical reports, and documents, utilising advanced proficiency in medical terminology.
• Answered patients' questions in person, by email, or by phone.
• Scheduled, confirmed and re-scheduled appointments using booking system.
• Provided empathetic support to patients and families, offering guidance and assistance during challenging times.
• Liaised with healthcare professionals to organise and coordinate patient referrals, helping patients with complex issues.
• Organised information stored in medical charts, reports and documents.
• Carried out ad-hoc documentation, communication and administrative functions.
• Treated patients from different backgrounds with respect.
• Covered for sick or on-leave secretarial staff by completing pending tasks, answering correspondence and serving visitors to maintain smooth operations.
• Communicated pressing information to healthcare professionals using standard channels.
• Put recorded messages and practitioners' diagnoses and recommendations into patients' files to track treatment and recovery progress.
• Listened to visitors' concerns and feedback and helped by resolving or escalating complex issues to medical specialists for assistance.

• Performed various duties related to other job titles
• Managing in-patient waiting list and booking theatre cases.