Maddi Reynolds
Marchwood
Summary
Enthusiastic Trainee Dental Nurse with knack for patient care and teamwork. Boosted patient satisfaction by streamlining appointment processes and improving communication within team. Recognised for quick learning and adaptability in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Trainee Dental nurse
Beech Dental
Hythe, Hampshire
2024.10 - Current
- Prepared dental materials using advanced techniques and equipment, ensuring readiness for various dental procedures.
- Compiled meticulous patient records using advanced data management systems to support future reference and treatment planning.
- Executed comprehensive infection control protocols, utilising detailed checklists and training to protect both patient and staff health.
- Utilise autoclaves and sterilisation techniques to prepare and sanitise dental instruments and equipment prior to use.
- Enhanced patient satisfaction through effective support during dental treatments. Streamlined appointment management and enquiry handling for improved service delivery. Achieved compliance with GDPR standards, ensuring patient confidentiality. Optimised functionality of clinical and reception roles, contributing to seamless operations.
- Provided detailed feedback in team meetings using collaborative techniques to refine service improvement strategies.
- Executed emergency protocols during dental situations by coordinating with medical teams and utilising essential dental tools.
RECEPTIONIST/ DUTY MANAGER
ORMONDE HOUSE HOTEL
2022.08 - 2024.09
- Welcome guests with warmth and explain their stay.
- Answer phone calls and respond to enquiries by email.
- Serve breakfast and meals to guests at a table.
- Professionally handle payments and refunds.
- Use technology to ensure system policy was followed correctly.
- Kept the environment clean and welcoming to ensure guests were satisfied.
TRAINEE DENTAL NURSE
BRIDGEWAYS DENTAL
2023.08 - 2024.03
- Effectively multitask throughout the day.
- Ensuring everyone feels cared for.
- Adhering to cross-infection procedures and disposing of waste correctly.
- Record patients notes and charting on the system.
- Clean and sterilize treatment rooms.
- Provide chairside assistance to the dentist during a wide range of procedures.
- Prepare treatment room between patients.
DENTAL RECEPTIONIST
BUPA DENTAL CARE
2023.04 - 2023.07
- Managed all front desk tasks.
- Scheduled appointments accordingly.
- Warmly welcome patients into the practice.
- Managing patient records and following GDPR.
- Understood confidentiality rules.
- Handled cash and took payments in the correct way.
- Assisted patients with forms such as medical history/ NHS.
CUSTOMER SERVICE ASSISTANT
TENPIN
2021.12 - 2022.06
- Resolved enquiries by harnessing systems knowledge.
- Worked on a technology-based system.
- Upsold associated products to returning customers.
- Assisted customers to resolve delays and incorrect orders.
- Educated customers about policies and pricing.
WAITRESS
PEGGY MAYS CAFÉ
2020.10 - 2021.10
- Welcomed guests with warmth and professionalism.
- Effectively cleared and set up tables.
- Supported kitchen staff by plating side dishes to improve turnaround times.
- Prepared receipts and processed transactions appropriately.
- Memorized customer orders with 100% accuracy.
- Served food and beverages to customers at a table.
Education
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HOUNDSDOWN SCHOOL
2016.01 - 1 2021
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Basic Life Support
Southampton02.2026
First Steps First Aid
Portsmouth08.2025
Skills
- Product expertise
- Interpersonal communication
- Team development
- Client support
- client satisfaction
- Analytical reasoning
- Team leadership
- Attention to detail
- Organizational skills
- Motivated professional
- Dental health education
- Hygiene standards compliance
- Infection control
- Patient confidentiality adherence
- NHS protocol
- team collaboration
Certification
Medical Emergency
Timeline
Trainee Dental nurse
Beech Dental
2024.10 - Current
TRAINEE DENTAL NURSE
BRIDGEWAYS DENTAL
2023.08 - 2024.03
DENTAL RECEPTIONIST
BUPA DENTAL CARE
2023.04 - 2023.07
RECEPTIONIST/ DUTY MANAGER
ORMONDE HOUSE HOTEL
2022.08 - 2024.09
CUSTOMER SERVICE ASSISTANT
TENPIN
2021.12 - 2022.06
WAITRESS
PEGGY MAYS CAFÉ
2020.10 - 2021.10
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HOUNDSDOWN SCHOOL
2016.01 - 1 2021
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Basic Life Support
First Steps First Aid