Madalyne McDonagh
Summary
Multi-talented Team Member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success and ready to learn more and advance professionally.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Retail Assistant
The Body Shop
Derby
2025.01 - 2026.02
- Provided expert product advice to enhance customer satisfaction and drive sales.
- Handled cash, card, and loyalty transactions to ensure accurate sales processing.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
Catering Supervisor
Nottingham Trent University
2024.01 - 2025.01
- Maintained compliance with food safety, hygiene, and HACCP regulations to protect customer health
- Time management and multitasking
- Conducted inventory checks regularly, keeping stock levels optimal.
- Facilitated communication to improve collaboration
- Monitored budgets to control costs and identify savings opportunities
- Handled customer feedback and resolved complaints professionally
Café Assistant/Supervisor
The Heights of Abraham
2024.01 - 2024.12
- Set up cafe operations and maintained cleanliness of seating areas.
- Enhanced cafe atmosphere through meticulous cleanliness and attention to decoration details.
- Collaborated with staff to cultivate supportive and cooperative work environment.
- Completed training in Merry Chef equipment usage and food prep standards.
- Monitored food expiry dates and use-by dates to ensure freshness.
Café Barista and Food Artist
Mad Hatter Matlock
2023.01 - 2024.01
- Coffee with food art to create amazing presentation and experience
- Delivered exceptional customer service, enhancing overall satisfaction
- Trained on barrister machine operations and various coffee types to enhance skills
- Ensured safe dining experiences by accommodating customers' dietary restrictions.
- Provided attentive table service to enhance customer dining experience
- Maintained cleanliness whilst preparing orders.
Catering Team Leader/Event Staff
Gulliver's Theme Park Resorts
Warrington, Cheshire
2023.01 - 2023.12
- Managed fryer and grill operations and performed regular cleaning to ensure safety.
- Performed cashing up duties, ensuring earnings were recorded accurately.
- Trained new staff members in company procedures to maintain service standards.
- Provided availability when assisting with Land of Lights seasonal event.
- Worked extended hours during busy periods such as school holidays or Christmas time.
- Supervised performance closely for consistent service quality.
Hotel Cook/Hotel Night Porter/Hotel Staff
Gulliver’s World Hotel Warrington
Warrington, Cheshire
2023.05 - 2023.12
- Preparing evening and breakfast menu, and food for coach bookings. Temperature checking all food cooked and hot held.
- Trained on different alcohol bar systems with confidence, including draft systems. Mixing and cocktails.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Conducted regular rounds of the property to ensure safety and security of guests and staff members alike.
- Responded promptly to guest queries for improved customer relations.
- Managed early morning breakfast setup, improving dining room efficiency.
- Collaborated with front-of-house staff to guarantee smooth operation during peak hour
Catering Assistant
Gulliver's Kingdom Matlock Bath
Matlock Bath
2023.01 - 2023.05
- Provided excellent service and customer satisfaction to hotel customers.
- Delivered hotel breakfast and dinner service, including waiting tables and managing food delivery.
- Executed food preparation tasks to ensure timely service during meal periods.
- Monitored sales trends and menu offerings to enhance customer experience.
- Gained skills in managing draft systems at a pop-up bar to enhance service delivery within the hotel.
Counter Clerk
Post Office Lmt.
Derby, Derbyshire
2022.05 - 2022.07
- Processed card top-ups and council tax payments, ensuring accuracy and efficiency.
- Managed large cash transactions for customers and maintained accurate financial records for the office.
- Facilitated efficient mail distribution by categorising mail into appropriate bags.
- Recorded and scanned mail return items, ensuring proper placement in designated mail bags.
Trainee
WHSmiths East Midlands Airport
Castle Donington, Leicestershire
2022.04 - 2022.05
- Achieved personal sales targets and KPIs while supporting the store in meeting overall targets.
- Answered the phone and resolved customer queries and complaints to enhance customer satisfaction.
- Maintained well-stocked and tidy shelves and displays to improve the shopping experience.
Manual Operative
Diageo (Brightwork)
Leven, Fife
2019.01 - 2019.03
- Upheld production line to quality and hygiene specifications.
Consistently achieved or surpassed individual and team production targets. - Performed heavy lifting and manual handling tasks during production operations.
- Ensured compliance with health and safety guidelines by consistently wearing PPE, following HSE regulations, and promptly reporting hazards.
- Organised waste disposal to promote efficient recycling and proper waste management.
- Worked closely with the production team, ensuring adherence to quality standards.
Education
Nail Technology City & Guilds Level 2
Newcastle College
Newcastle upon Tyne 2021.01 - 2022.01
Game Technology -
Burton & South Derbyshire College
2017.01 - 2018.01
UAL Level 2 Art & Design (QCF) - undefined
Derby College - Joseph Wright Centre
2015.01 - 2016.01
Functional Skills Maths Level 2 - undefined
Derby College - Broomfield Hall
2013.01 - 2015.01
Skills
- Point of sale operation
- Customer satisfaction
- Time Management
- Organisation
- Administration and IT
- Problem-Solving
- Teamwork
- Communication
- Confidence
Certification
- Level 3 in Food Hygiene and Safety
- Level 2 HACCP Training Highfield
- Level 2 Certificate in Customer Service (RQF)
- Highfield Level 2 Award in Food Saftey and Hygiene
- Highfield Level 1 Certificate in Personal Development for Employability (RQF)
- Certificate of Personal Effectiveness (COPE) Level 1 Award, Certificate and Diploma in Land-based Studies
Timeline
Retail Assistant
The Body Shop
2025.01 - 2026.02
Catering Supervisor
Nottingham Trent University
2024.01 - 2025.01
Café Assistant/Supervisor
The Heights of Abraham
2024.01 - 2024.12
Hotel Cook/Hotel Night Porter/Hotel Staff
Gulliver’s World Hotel Warrington
2023.05 - 2023.12
Catering Team Leader/Event Staff
Gulliver's Theme Park Resorts
2023.01 - 2023.12
Café Barista and Food Artist
Mad Hatter Matlock
2023.01 - 2024.01
Catering Assistant
Gulliver's Kingdom Matlock Bath
2023.01 - 2023.05
Counter Clerk
Post Office Lmt.
2022.05 - 2022.07
Trainee
WHSmiths East Midlands Airport
2022.04 - 2022.05
Nail Technology City & Guilds Level 2
Newcastle College
2021.01 - 2022.01
Manual Operative
Diageo (Brightwork)
2019.01 - 2019.03
Game Technology -
Burton & South Derbyshire College
2017.01 - 2018.01
UAL Level 2 Art & Design (QCF) - undefined
Derby College - Joseph Wright Centre
2015.01 - 2016.01
Functional Skills Maths Level 2 - undefined
Derby College - Broomfield Hall
2013.01 - 2015.01