Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Extracurricular
Voluntary work experience
Timeline
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Waad Abdelwahab

Croydon,City of London

Summary

Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

2
2
years of professional experience

Work history

Retail assistant

H.Samuel
Bexleyheath, Bexley
11.2024 - 10.2025
  • Ensured visual merchandising standards with regular display updates.
  • Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
  • Ensured compliance with retail regulations and laws, avoiding any potential legal issues.
  • Increased retail client satisfaction by maintaining strong relationships.
  • Adapted quickly during peak retail periods ensuring efficient service at all times.
  • Recruited friendly, helpful retail staff to maintain service excellence.

Food and beverage hostess

Legoland Windsor Resort
Windsor, Windsor and Maidenhead
02.2024 - 11.2024
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
  • Demonstrated proficiency in operating espresso machines with precision and care.
  • Offered personalised beverage recommendations, enhancing customer rapport.
  • Managed high volume orders during peak hours maintaining quality of service.
  • Performed cash handling duties accurately to maintain financial integrity.

Waitress

Ascot racecourse
Ascot, Windsor and Maidenhead
06.2023 - 06.2024
  • Provided high-quality table service to VIP and high-net-worth guests in a fast-paced, premium hospitality environment
  • Ensured food and beverage orders were delivered accurately and in a timely manner
  • Maintained exceptional standards of presentation, professionalism, and etiquette suitable for a luxury event
  • Managed guest requests with discretion, politeness, and efficiency
  • Coordinated with kitchen and bar staff to maintain smooth service flow during peak periods
  • Upheld strict cleanliness and safety standards in accordance with event and venue policies
  • Consistently received positive feedback from guests and supervisors for high-standard customer care

Education

A-Levels - Business, English literature, Psychology

Ditton park academy
United Kingdom
09/2023 - 06/2025

GCSEs -

Slough and Eton church of england business enterprise
Berkshire

Skills

  • Flexible schedule availability
  • Visual display creativity
  • Merchandising awareness
  • Fashion trends awareness
  • Customer satisfaction enhancement
  • Point of sale operation
  • Money handling proficiency
  • Complaint resolution
  • Dietary requirements understanding
  • Familiarity with allergen guide
  • Bill calculation efficiency
  • Patience and composure
  • Staff training capabilities
  • Excellent memory recall
  • Tea and coffee brewing
  • Tills operation
  • Food service equipment use
  • Cash handling
  • Table clearing
  • Opening and closing procedures
  • High-volume dining
  • Multidisciplinary teamwork

Affiliations

  • Woodworking: projects constructing decorative items like picture frames, wooden signs, and birdhouses, as well as functional items such as cutting boards, wine racks, and planters.
  • MENTORING: kids with behaviour issues , kids with dyslexia or dysgraphia.

Languages

English
Proficient (C2)
Arabic
Proficient (C2)

Extracurricular

Independent Charity Work :

Raised £1000 for charity through a bake sale in secondary school. Leaded a project of home baked goods such as cakes and pastries being sold in which 100% of the profits went to a charity providing aid for Myanmar, a country experiencing escalating conflict and restrictions on humanitarian access due to earthquake.

Voluntary work experience

Volunteer Event Assistant — Greenway Community Fund (2023)

Supported the organisation and delivery of a local family fundraising day, assisting with setup, greeting attendees, managing activity stalls, and providing general event support. Helped ensure smooth event flow by coordinating with other volunteers and responding to attendee enquiries throughout the day.


Volunteer Retail Assistant — Cancer Research UK, Bexleyheath (2024)

Supported the daily running of the charity shop by sorting and preparing donated items, organising stock displays, and assisting customers on the shop floor. Maintained a tidy and welcoming environment, processed sales at the till, and worked closely with staff and volunteers to help maximise fundraising for Cancer Research UK.




Timeline

Retail assistant

H.Samuel
11.2024 - 10.2025

Food and beverage hostess

Legoland Windsor Resort
02.2024 - 11.2024

Waitress

Ascot racecourse
06.2023 - 06.2024

A-Levels - Business, English literature, Psychology

Ditton park academy
09/2023 - 06/2025

GCSEs -

Slough and Eton church of england business enterprise
Waad Abdelwahab