MADALINA HANGAN
Summary
Detail-oriented professional with expertise in accurate data entry and record keeping, complemented by strong administrative and organisational skills. Proficient in Microsoft Word, Excel, and Outlook, with a proven track record of maintaining professionalism in written and verbal communication. Demonstrates calmness and reliability under pressure, effectively prioritising workload to meet deadlines while handling sensitive and confidential information with discretion.
Overview
10
10
years of professional experience
Work history
Administrative officer
HMCTS Croydon County Court
Croydon
2026.03 - Current
- Prepare and process court/tribunal documents, standard correspondence, and case-related documentation in line with procedures and regulations
- Maintain and update records, manage data input, filing, post handling, and operate internal systems accurately
- Handle enquiries and liaise with judiciary, court staff, and external parties to gather information and provide timely support
- Produce reports, process financial/statistical data, and ensure accurate case outcomes, compliance, and high-quality customer service
Front Office Administrator
Best Western Aerodrome Hotel
2023.08 - 2026.04
- Support front office operations with a strong focus on administration and coordination
- Manage reservations, billing, and guest records across internal systems with high accuracy
- Handle email and telephone correspondence professionally and promptly
- Prepare daily reports, handover notes, occupancy logs, and operational records
- Maintain organised digital and paper filing systems
- Coordinate with housekeeping, maintenance, and duty managers
- Ensure accurate record keeping and compliance with internal procedures
Administrative Support
Westciti Limited
2016.06 - 2023.08
- Provided administrative support to ensure smooth day-to-day business operations
- Maintained accurate electronic records, databases, and filing systems
- Supported onboarding of new staff and maintained procedure documentation
- Handled invoicing, payments, reconciliations, and basic finance administration
- Prepared internal reports and supported audits
- Responded to emails and phone enquiries professionally
- Prioritised tasks effectively to meet deadlines
Education
Bachelor of Arts (Hons) - Business Management
Buckinghamshire New University
LondonHigher National Diploma - Business Management
David Game College
LondonSkills
- Accurate data entry and record keeping with strong administrative and organisational skills
- Proficient in Microsoft Word, Excel, and Outlook
- Professional written and verbal communication skills
- Calm, reliable, and confident under pressure with the ability to prioritise workload and meet deadlines
- Experienced in handling sensitive and confidential information
Timeline
Administrative officer
HMCTS Croydon County Court
2026.03 - Current
Front Office Administrator
Best Western Aerodrome Hotel
2023.08 - 2026.04
Administrative Support
Westciti Limited
2016.06 - 2023.08
Higher National Diploma - Business Management
David Game College
Bachelor of Arts (Hons) - Business Management
Buckinghamshire New University