Travelling, long walks, Formula 1, football, and spending time with friends and family — I enjoy exploring new places, staying active, and connecting with people
Leah Smith
Stoke-On-trent,Staffordshire
Summary
Results-driven Client Support Officer with a strong background in managing client relationships and ensuring service excellence. Communicates effectively with stakeholders to enhance client satisfaction and loyalty. Experienced in multitasking within fast-paced settings, complemented by part-time roles in hospitality and retail. Holds certifications in Carbon Literacy and Retrofit, demonstrating a commitment to sustainability-focused practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Support Officer (Relationship Manager)
Salix Finance
12.2025 - Current
- Managed client relationships as main contact, ensuring high service levels and strong client satisfaction through professional communication.
- Responded to client enquiries promptly, efficiently resolving issues to strengthen client trust and loyalty.
- Handled incoming telephone calls promptly, minimising customer waiting times and contributing to improved customer satisfaction ratings.
- Coordinated communication between clients and internal teams to support smooth service delivery.
- Maintained accurate client records and documentation using internal systems and CRM tools.
- Processed and monitored monthly reports, payments and invoices, including tracking, reconciliation and follow-ups.
- Delivered comprehensive administrative support, including scheduling, record-keeping, documentation management and reporting.
- Engaged with customers post-interaction to ensure satisfaction and offer additional assistance.
- Maintained composure during challenging situations to effectively resolve customer complaints.
- Contributed to sustainability-focused work and supported environmentally responsible practices and scheme alongside the Government.
Bartender (part-time)
The Foxhound
09.2020 - Current
- Crafted cocktails, poured drinks, and delivered an excellent guest experience during busy service periods, maintaining professionalism and accuracy under pressure.
- Developed multitasking, communication, and customer service skills in a fast-paced, high-volume hospitality environment.
- Monitored stock levels and restocked efficiently with fellow bartenders to ensure smooth bar operations front and back of house.
- Bartended while completing A-levels and university degree, showcasing strong time-management, discipline, and reliability.
Resident Ambassador – New Medlock House
Unite Students
09.2023 - 08.2024
- Supported wellbeing and engagement of students in university accommodation, serving as key point of contact for residents.
- Mentored fellow residents by providing guidance, signposting support services, and facilitating smoother transition for new students.
- Organised and delivered community-building events, fostering student involvement and enhancing positive living environment.
- Provided front-of-house support by welcoming residents, handling enquiries, and ensuring smooth day-to-day operations within the accommodation.
Sales Assistant (part-time)
Home Bargains
09.2020 - 07.2022
- Delivered consistently positive customer service, maintaining a professional and friendly presence on the shop floor.
- Greeted and supported customers with a helpful, solution-focused attitude, ensuring a smooth shopping experience.
- Initiated independent and team-based tasks, leading major store rebuild and merchandising projects that enhanced store layout and customer flow.
- Contributed to product replacement and merchandising decisions, gaining insight into how effective presentation drives sales.
- Adapted quickly to changing priorities, maintaining focus in a fast-paced retail environment.
- Worked as a Sales Assistant while completing my A-levels and holding a second job, demonstrating strong time-management, reliability, and commitment.
Education
BA (Hons) - Business Management with Law
Manchester Metropolitan University
Manchester, MAN01-2025
A-levels - BTEC Business, Psychology
Biddulph Sixth Form
Stoke-on-Trent, ST801-2022
GCSEs -
Biddulph High School
Stoke-On-Trent01-2020
Skills
SKILLS
Administrative & Organisational Skills
Skilled in diary management, scheduling, and prioritising competing demands
Strong attention to detail in document preparation and record‑keeping
Excellent time management with the ability to meet tight deadlines
Highly organised, proactive, and able to maintain professionalism and discretion
Communication & Professional Support
Confident written and verbal communicator with internal and external stakeholders
Customer‑focused approach with strong interpersonal skills
- Experience applying leadership and management principles in real‑world settings
- Strong decision‑making, problem‑solving and strategic judgment
High emotional intelligence and adaptability when supporting senior colleagues
Experienced in providing trusted support in fast-paced, high-pressure environments
Digital & Office Skills
Microsoft Word, Excel and PowerPoint (professional working proficiency)
Accurate data handling, reporting and basic budgeting
Confident use of office systems and digital tools; quick to learn new software (CRM Systems)
Leadership, Initiative & Judgement
Certification
- Carbon Literacy Certified
- Level 2 Merit in ICT
- Level 2 Retrofit Certified
Volunteer Experience
Manchester Metropolitan University,
- Student Ambassador (Business Management with Law)
SWAY Dance, Volunteer, Sep 2019 - March 2020
- Volunteered at my local dance group, assisting inspiring young dancers in learning different styles of dance (contemporary, street and cheerleading). Developed new communication styles through various media styles (movements) and different ages.
Signal 1, Volunteer, April 2019
- Worked on the Signal 1 street team, volunteering to help with local events such as the Kids’ SHOUT awards/ Cheshire show. Worked alongside the street team on an ad hoc basis, creating a base layer in my ability to be confident when speaking with members of the public.
Woodhouse Academy, Deputy Head Girl,
- Elected Deputy Head Girl in my final year of middle school, taking on leadership responsibilities within the school and wider community. Represented student voices at town council meetings, communicating ideas and feedback to help influence local development initiatives.
Inspire dance – Biddulph High School, Volunteer 2019
- Volunteered at one of the local first schools in my town, Knypersley First, choreographing a piece performed at Victoria Hall, all in the name of charity (Mind). Developed multiple skills, such as looking after several young students (4-9 years), helping break and finding new ways to keep the children engaged and entertained.
Interests
References
Available upon request
Timeline
Client Support Officer (Relationship Manager)
Salix Finance
12.2025 - Current
Resident Ambassador – New Medlock House
Unite Students
09.2023 - 08.2024
Bartender (part-time)
The Foxhound
09.2020 - Current
Sales Assistant (part-time)
Home Bargains
09.2020 - 07.2022
BA (Hons) - Business Management with Law
Manchester Metropolitan University
A-levels - BTEC Business, Psychology
Biddulph Sixth Form
GCSEs -
Biddulph High School