Madalena Martins
Bristol
Summary
Dedicated professional with expertise in stock management, customer service, and team collaboration. Demonstrates strong attention to detail and adaptability skills, ensuring efficient inventory management and cash handling. Fluent in Portuguese and semi-fluent in Spanish, enhancing communication with diverse clientele. Committed to leveraging problem-solving abilities and resilience to drive customer satisfaction and operational success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Sales assistant
TK Maxx
Bristol
2025.11 - 2026.01
- Assisted customers with product selection for optimal satisfaction.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Managed till operations smoothly, reducing waiting time for customers.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Offered personalised shopping advice to enhance customer experiences.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
Pharmacy Dispensing Assistant
At Copsewood Allience Chemist
Coventry, West Midlands
2023.11 - 2024.01
- Supported the pharmacist in the safe and accurate dispensing of medications.
- Prepared and labelled prescriptions, including filling medication trays.
- Managed stock levels to optimise dispensary operations.
- Handled customer queries via phone, ensuring prompt responses.
- Maintained cleanliness and organisation of the dispensary environment.
- Collaborated with the team to deliver friendly and efficient service.
- Upheld patient confidentiality and compliance with NHS guidelines.
- Cultivated strong attention to detail to prevent prescription errors.
Cashier
Flavour cafe
, Portugal
2023.06 - 2023.09
- Maintained clean, tidy, and organised checkout areas.
- Calculated and provided accurate change to customers after transactions.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Consulted with customers to help with purchasing decisions.
- Protected customer purchases by wrapping and bagging items.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Education
A-Levels - Biology, Chemistry, Psychology
COUNDON COURT
2023.01 - 2025.01
GCSEs - - English Language/Literature (6&7), Maths (5) , Science (6-6), Spanish (9), French (9) +
COUNDON COURT
Coventry, COV 2021.01 - 2023.01
Skills
- Stock management
- Customer service
- Team collaboration
- Attention to detail
- Adaptability skills
- Resilience
- Time management
- Fluent in Portuguese
- Semi-fluent in Spanish
- Adaptivity
- Resilience
- Cash handling
- Inventory management
- Problem solving
- Customer assisting