Macy Coltman
Backworth,Northumberland
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing orders, maintaining stock levels. Meeting customer demands with diligent and well-organised mentality. Confident to take on any project handed to me with the upmost professionalism.
Overview
6
6
years of professional experience
Work history
Barista Maestro
Costa Coffee
Newcastle upon Tyne, North Tyneside
07.2022 - Current
- Dealing with daily orders for store products using WRS software.
- Completing monthly stock counts using WRS software.
- Daily check of emails for in store updates or queries
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built and nurtured customer loyalty by remembering personal preferences.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Cafe supervisor
The Coffee Trader
Newcastle upon Tyne, Newcastle upon Tyne
08.2019 - 07.2022
- Daily ordering, stock inputted on excel spreadsheet.
- Dealing with orders over the phone for stock, especially issues with suppliers not having some goods available.
- Finding alternative products through other suppliers
- Consistently met designated payroll costs through effective FOH scheduling and rota management.
- Optimised operational efficiencies, ensuring wait staff were trained to deliver best practice ePOS operation.
- Trained and coached staff that were promoted to supervisory roles within months of employment.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
Barista and Team Member
ODEON Cinemas
North Shields, North Tyneside
03.2018 - 07.2019
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Refilled replenishables and chilled ingredients, recording out-of-stock items for re-ordering.
- Warmly greeted customers and proactively reduced wait times.
Education
Advanced Technical Diploma - Animal Management
Northumberland College, Kirkley Hall
Ponteland, Northumberland 09/2016 - 06/2018
GCSEs - Maths, English Language, English Literature, Biology, Chemistry, Physics, German
Marden High School
North Shields 09/2011 - 06/2016
GCSEs - History
Marden High School
North Shields 09/2011 - 06/2016
Skills
- Customer-focused
- Knowledge of WRS software
- Communication skills
- Leadership
- Problem-solving
- Team building
Timeline
Barista Maestro
Costa Coffee
07.2022 - Current
Cafe supervisor
The Coffee Trader
08.2019 - 07.2022
Barista and Team Member
ODEON Cinemas
03.2018 - 07.2019
Advanced Technical Diploma - Animal Management
Northumberland College, Kirkley Hall
09/2016 - 06/2018
GCSEs - Maths, English Language, English Literature, Biology, Chemistry, Physics, German
Marden High School
09/2011 - 06/2016
GCSEs - History
Marden High School
09/2011 - 06/2016