Abigail Hannah Simpson

I joined Costa Coffee on a temporary contract and was quickly offered a permanent position due to my strong performance. The role demands in-depth knowledge of custom beverages while efficiently managing high customer volumes. I consistently provided exceptional service, preparing hot and cold drinks, seasonal offerings, and food items, while maintaining composure during peak periods. Over the years, I developed a deep appreciation for both the business and the craftsmanship behind coffee. In September 2018, I was promoted to Supervisor (Barista Maestro), where I assumed greater responsibilities, including store opening and closing, people management, stock control, and end-of-day cash handling. I consistently upheld high customer service standards in a fast-paced environment and successfully motivated my team. As a key trainer, I played an integral role in on-boarding new team members, developing training plans, conducting assessments, and sharing my passion for coffee artistry, which was highly valued by my Store Manager.

I had the opportunity to represent Costa Coffee as a barista at the Paris Olympic Games, where I delivered gold-standard coffee service in a high-pressure, fast-paced environment. As an ambassador for the brand, I upheld Costa's renowned quality and consistency, ensuring every cup met the highest standards while engaging with an international audience. My role involved managing high volumes of customers, maintaining exceptional service, and showcasing the brand on a global stage.

At Claire's, I gained retail experience, learning the importance of customer service, professionalism, and reliability. After a brief training, I quickly adapted and worked in various branches, demonstrating flexibility. I became proficient in processing sales, handling cash, and upselling products. I also contributed to stock replenishment and stock taking, working well with my team.