Lyrics Moemeke
Liverpool,England
Summary
Aspiring Support Worker seeks the opportunity to build experience in supporting vulnerable people. Attentive and adaptive with excellent communication skills, aiding productive relationship-building. Resilient and proactive for responsive support in pressured scenarios.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Volunteer Support worker
Heart of a Child Outreach Enugu
Enugu, Nigeria, Enugu
05.2019 - Current
- Escorted service users to allocated activities like hospital visits, physiotherapy, gym, etc, providing warm social interaction to build positive relationships.
- Supported service users through the use of person-centred approach.
- Monitored client progress and adapted support programmes to meet changing needs.
- Assisted users with disabilities and special needs to maintain access for all participants.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
- Adapted support where possible to increase service accessibility.
Head of projects
Dream 92.5FM
Enugu Nigeria, Enugu
10.2020 - 07.2023
- Led and managed administrative staff to maintain smooth daily operations.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Planned revenue generation strategies designed for growth. ·
- Established clear budgets and cost controls strategies to meet objectives.
- Represented organisations at seminars, conferences and business events.
Presenter/Customer Service Officer
Dream 92.5FM
Enugu Nigeria, Enugu
09.2012 - 03.2023
- Adhered strictly to policies and procedures for continued company compliance.
- Recorded and processed customer data accurately.
- Provided professional and helpful support to new and existing clients.
- Presented live programs.
- Maintained up-to-date Presentation knowledge, enhancing current and future performances in line with contemporary industry trends.
- Collaborated with other Presenters to effectively plan and implement Power-packaged programs.
- Used outstanding communication and leadership abilities to motivate and inspire fresh intakes and Interns.
- Prepared musical playlists to match performance objectives, especially the house style,
Deputy Head Programs
Dream 92.5FM
Enugu, Nigeria, Enugu
11.2015 - 09.2020
- Managed different staff challenges to effect productivity and served as a a conduit between all customers and their programs.
- Customer satisfaction became my utmost designation.
- Managing Customer's schedules, setting convenient platforms for customers and ensuring that customers were very satisfied.
- Supervised and monitored Team performances, and maintained the station's working professional policy.
- Trained interns and support staff while they transitioned into the working system.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally. · Recruited and trained driven, dedicated team members, reducing staff turnover.
Volunteer support worker
UdyOma Cares.
Enugu, Nigeria, Enugu State
06.2013 - 11.2017
- Recruited clients for programmes based on their needs.
- Monitored client progress and adapted support programmes to meet changing needs.
- Liaised with external and internal professionals to provide holistic support.
- Maintained sensitivity, confidentiality and respect towards clients' needs, providing a safe environment for clients to access services.
- Provided individualised support and guidance, fostering social development to enhance wellbeing.
- Led recreational group sessions in arts and crafts, board games and creative writing.
- Helped service users to gain ability to function independently in society.
- Helped supervise service users during outings and events to support health and safety of clients and staff.
- Established and maintained working relationships with clients based on trust and non-judgement.
- Managed service user records and oversaw records updates to support accuracy.
Education
LLB Hons - Law (Incomplete)
University of Nigeri
Enugu Nigeria. 10.2004 - 10.2009
Skills
- Solution-focused techniques
- Community resource referrals
- Activity planning and management
- Social support
- Goal-setting strategies
- Customer-focused
- Problem-solving
- Leadership
- Public relations
- Google Workspace
- Team building
- Communication skills
- Time management
- Meal preparation
Affiliations
- Music, taking long walks, snooker and DIY.
Languages
English
Fluent
Yoruba
Fluent
Igbo
Native
References
References available upon request.
Quote
The opposite of a true statement is a false statement, but the opposite of a profound truth may well be another profound truth.
Niels Bohr
Timeline
Head of projects
Dream 92.5FM
10.2020 - 07.2023
Volunteer Support worker
Heart of a Child Outreach Enugu
05.2019 - Current
Deputy Head Programs
Dream 92.5FM
11.2015 - 09.2020
Volunteer support worker
UdyOma Cares.
06.2013 - 11.2017
Presenter/Customer Service Officer
Dream 92.5FM
09.2012 - 03.2023
LLB Hons - Law (Incomplete)
University of Nigeri
10.2004 - 10.2009
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