Smyyah Anjam Saeed
Glasgow,Glasgow City
Summary
An enthusiastic and positive individual with a 'can-do' personality, who enjoys achieving high goals set. Community Support Worker well-versed with managing finances, administering medication, bilingual fluency and accompanying patients to medical appointments. Committed to providing quality care and complying with safety and hygiene standards. Dedicated to help patients live independently and fulfilling life. A hard worker and fast leaner with a positive mindset.
Overview
3
3
years of professional experience
Work History
Community Support Worker
Lanarkshire Mosque
Glasgow, Glasgow City
03.2023 - Current
- Interpreting for non-english speakers in the community to enhance quality of life.
- Developed warm and positive relationships with users, resulting in excellent satisfaction scores.
- Developed positive coping strategies for service users with mental health users to promote independence.
- Supported integration of service users back into community life to maximise successful transition rate.
Manager
Room for Dessert
Glasgow, Glasgow City
02.2022 - Current
- Supported team's transition to more flexible working environment for better employee satisfaction.
- Planned and managed resources and budget to support and deliver objectives.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Monitored health and safety measures for guaranteed compliance.
Business Owner
Self Employed
Glasgow, Glasgow City
01.2021 - 12.2023
- Forecasted sales figures and aligned inventory with expected demand.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Oversaw budget management to keep to financial targets.
- Tracked industry and consumer trends to identify opportunities to boost sales.
Education
Level 3 in Community Interpreting
LearnQual
GlasgowSVQ Level 3 - Childcare Practitioner
West College Scotland
GlasgowSkills
- Needs and risk assessments
- Behaviour pattern recognition
- Outcome-focused support plans
- Emotional support and companionship
- Mental health care
- Multilingual
- Communication skills
- Time management
- Customer-focused
- Public relations
- Solution-focused techniques
- Safety and infection control
Timeline
Community Support Worker
Lanarkshire Mosque
03.2023 - Current
Manager
Room for Dessert
02.2022 - Current
Business Owner
Self Employed
01.2021 - 12.2023
Level 3 in Community Interpreting
LearnQual
SVQ Level 3 - Childcare Practitioner
West College Scotland
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