Maureen Lawrence
Darlaston,West Midlands
Summary
Dedicated professional with extensive experience with working with vulnerable individuals with a range of complex mental health and physical condition, understanding, palliative care, and dementia care. and supporting individuals to be heard,speak up for themselves and grow in confidence in line with their wishes ,preferences and options to assist individual in the decision making process relating to their care, treatment and support. Demonstrates a compassionate attitude and excels in patient advocacy, ensuring confidentiality and ethical judgement. Proficient in crisis intervention, conflict resolution, and safeguarding legislation, with a strong focus on holistic care approaches. Adept at managing complex situations with resilience under pressure and effective time management. Committed to enhancing patient welfare through proactive initiative and relationship-building skills. Career goal: to continue advancing quality assurance in a Advocacy role/practice.
I am keen to enhance my professional abilities and I am willing to undertake Level 3 Award in Independent Advocacy Practice and any additional training in line with Independent Advocacy role
Overview
28
28
years of professional experience
2
2
years of post-secondary education
Work history
Social Care Officer
Sandwell Council Adults Team
Oldbury, Sandwell
1997.12 - Current
- Supported vulnerable individuals and adults with social care needs in community and hospital settings.
- Assisted in conducting personalised outcome-focused assessments to align care plans with individual requirements while ensuring compliance with Data Protection Act 2018.
- Facilitated personalised carers assessments to develop tailored care support plans based on specific needs of each adult.
- Coordinated referrals for advocacy input in absence of family or friends.
- Collaborated within a multidisciplinary team to enhance service delivery.
- Participated in duty team activities as part of hospital discharge processes.
Education
NVQ Level 4 -
The City and Guilds of London Institute
Selly Oak University 2005.01 - 2006.01
Level 3 Award in First Line Management - Institute of Leadership & Management
ILM (through) Greenfield Training & Consultancy Ltd
Birmingham 2009.01 - 2009.09
Level Entry 3 in English - English
Edexcel
Sandwell 2011.01 - 2011.07
Skills
- Mental health understanding
- Compassionate attitude
- Patience management
- Knowledge of safeguarding legislation
- Palliative care experience
- Preventative care knowledge
- Adaptability in crisis
- Learning disabilities expertise
- Holistic care approach
- Knowledge of cqc standards
- Palliative care knowledge
- Therapeutic interaction
- Efficient time management
- Welfare checks
- Disability rights advocacy
- Dementia care
- Care planning
- Patient advocacy
- Positive reinforcement
- Confidentiality maintenance
- Self-awareness
- Crisis Intervention
- Persuasive communication
- Record-keeping
- Empathetic communication
- Disability awareness
- Mobility assistance
- Meeting facilitation
- Multitasking efficiency
- Ethical judgement
- Interpersonal savvy
- Decision-Making acumen
- Resilience under pressure
- Dementia care principles
- Palliative care understanding
- Data privacy regulations
- Customer Service
- Cultural awareness
- Interpersonal communication
- Conflict Resolution
- Computer literacy
- Conflict de-escalation
- Time-management
- Relationship-building
- Proactive initiative
- Risk Management
- Client Relationship Management
- Floating support
- Microsoft Office Suite
- Health and Safety Compliance
- Regulatory compliance awareness
- Communication proficiency
- Elderly nutrition knowledge
- Electronic health records management
- Behaviour management techniques
- Patient assessment
- Medication administration guidelines
- Infection control measures
- Patient care
- Quality Assurance
- Performance Management
References
References available upon request.
Timeline
Level Entry 3 in English - English
Edexcel
2011.01 - 2011.07
Level 3 Award in First Line Management - Institute of Leadership & Management
ILM (through) Greenfield Training & Consultancy Ltd
2009.01 - 2009.09
NVQ Level 4 -
The City and Guilds of London Institute
2005.01 - 2006.01
Social Care Officer
Sandwell Council Adults Team
1997.12 - Current