Lungisa Mavuwa
Cheltenham,England
Summary
I have worked In hospitality for a long long time and am a team player . I also have experience in the retail . I am willing to put in all the expected effort and understand what it means to a team player.The roles involved cooking, various aspects of cleaning and a lot of customer service.
Overview
19
19
years of professional experience
Work history
Delivery driver
Uber Eats
Cheltenham, Gloucestershire
2022.04 - Current
Night receptionist
Travelodge hotels
Tewkesbury , Gloucestershire
2022.05 - 2024.05
Team member
Clarence court hotel
Cheltenham, Gloucestershire
2009.09 - 2015.10
Cleaner
femi cleaning co
Cheltenham, Gloucestershire
2007.01 - 2015.01
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Promoted good maintenance habits amongst team members through regular training sessions.
- Secured premises at end of shift, ensuring safety of all areas.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
Night porter
cowley manor hotel
Cheltenham, Gloucestershire
2007.04 - 2010.01
- Maintained cleanliness of common areas to improve hotel standards.
- Checked fire alarms periodically with utmost vigilance for ensured safety measures within the hotel setting.
- Ensured security by patrolling premises throughout the night.
- Managed early morning breakfast setup, improving dining room efficiency.
- Monitored CCTV regularly for maintaining security in the premises.
- Assisted guests with luggage, enhancing their stay experience.
- Handled keys securely; helped maintain orderliness in all processes.
- Handled late-night check-ins and check-outs efficiently, providing seamless service.
- Coordinated with day staff about any incidents or issues noted whilst on duty.
- Facilitated room service orders timely; enhanced guest satisfaction levels.
- Provided excellent customer service for overall guest satisfaction.
- Settled accounts accurately upon guest checkout, demonstrating attention to detail.
- Operated telephone switchboard station to process [Number]+ queries per shift with [Number]% guest satisfaction.
Education
A-Levels -
Chaplin high school
Gweru 01.1999
Skills
- Multi-Drop delivery experience
- Delivery accuracy
- Records keeping aptitude
- Safe driving practice
- GPS usage capability
- Temperature-Controlled deliveries
- Knowledge of traffic regulations
- Advanced driving qualifications
- Self-Motivation for lone working
- Heavy goods vehicle license
- Safety procedures understanding
- Knowledge of transport laws
- Logistics planning knowledge
- Load management
- Van unloading competency
- Traffic law adherence
- Commercial driving licence
- Manual handling
Timeline
Night receptionist
Travelodge hotels
2022.05 - 2024.05
Delivery driver
Uber Eats
2022.04 - Current
Team member
Clarence court hotel
2009.09 - 2015.10
Night porter
cowley manor hotel
2007.04 - 2010.01
Cleaner
femi cleaning co
2007.01 - 2015.01
A-Levels -
Chaplin high school