Elizabeth Scruton
Bradford,West Yorkshire
Summary
Dedicated professional with extensive experience in personal care, elderly care, and retail operations. Demonstrates proficiency in meal preparation, infection prevention and control, and safeguarding policy compliance. Skilled in moving and handling, hoist operation, and pressure relief techniques. Adept at building rapport with clients through compassionate communication and maintaining data confidentiality. Proven track record in customer service, cash handling, product placement, and POS systems proficiency. Experienced in multi-drop deliveries with a strong focus on safe driving practices, load management, and vehicle maintenance. Committed to ensuring safety compliance and delivering exceptional service while adhering to traffic laws and regulations.
Overview
24
24
years of professional experience
Work History
Delivery driver
Asda
Thrum Hall Lane, Halifax, West Yorkshire
08.2021 - Current
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Partook in training sessions regularly improving knowledge of safety protocols and procedures.
- Improved client satisfaction by delivering packages promptly and accurately.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Provided excellent customer service, enhancing company reputation.
- Handled fragile items carefully, resulting in zero damage complaints.
- Coordinated delivery schedules for optimum time management.
- Navigated various routes efficiently, leading to increased route coverage.
- Ensured safety by regular vehicle inspections and maintenance.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Resolved customer complaints effectively, restoring trust in the service provided.
- Completed deliveries with smile and patient, personalised service.
- Safely loaded and unloaded packages with zero material damage.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
Delivery driver
Iceland Food Stores
Pellon Lane, Halifax, West Yorkshire
02.2021 - 08.2021
- Adapted to changing road conditions quickly ensuring safe and timely deliveries.
- Adhered strictly to traffic laws whilst on duty reducing penalties incurred due to traffic violations.
- Loaded and unloaded vehicles safely, preventing injuries or accidents.
- Provided excellent customer service, enhancing company reputation.
- Maintained vehicle cleanliness for a professional appearance.
- Handled fragile items carefully, resulting in zero damage complaints.
- Navigated various routes efficiently, leading to increased route coverage.
- Ensured safety by regular vehicle inspections and maintenance.
- Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
- Managed delivery documentation meticulously ensuring all paperwork was up-to-date and accurate.
- Safely loaded and unloaded packages with zero material damage.
- Maintained optimal vehicle driving conditions, conducting daily fuel, tyre and safety checks.
- Kept vehicles safe and roadworthy maintaining and checking gas, oil and water levels.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Utilised hand-held devices to capture, document and communicate proof of delivery.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Maximised vehicle performance by completing basic vehicle maintenance, including air pressure checks and oil changes.
Home carer
Sal Royd Villas
Low Moor, Bradford, West Yorkshire
07.2017 - 01.2021
- Participated actively in team meetings about patient care plans.
- Provided emotional support to clients, enhancing their mental wellbeing.
- Maintained detailed records of care plans to ensure continuity of care.
- Offered companionship to clients, reducing feelings of loneliness and isolation.
- Ensured client comfort by providing direct personal care, including bathing and dressing.
- Built strong relationships with clients, enhancing their emotional wellbeing.
- Handled emergency situations calmly; contacting relevant medical teams efficiently when necessary.
- Assisted clients with mobility issues to increase independence and confidence.
- Maintained a clean and safe home environment for patients to promote their wellbeing.
- Documented daily care plans accurately, ensuring continuity of care between shifts and team members.
- Maintained strict levels of confidentiality regarding personal information and medical records; adhering strictly to data protection regulations.
- Monitored vital signs regularly; alerted medical professionals if required to safeguard client health.
- Demonstrated empathy towards family members during difficult times, offering emotional support when needed.
- Provided companionship for elderly patients, reducing feelings of loneliness and isolation.
- Utilised lifting equipment correctly to move disabled or frail patients safely around the home environment.
- Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
- Completed laundry, ironing and dry cleaning.
- Closely monitored patient conditions, minimising need for additional medical attention.
- Practiced safety and hygiene procedures by maintaining clean work environment.
- Transported and accompanied clients to appointments.
- Shared hobbies and interests to build rapport with clients.
- Changed bed linens, washed clothes and cleaned living quarters to maintain healthy personal environments.
- Answered questions from clients, family members, and other carers.
- Kept detailed records of care activities, condition changes and treatment responses.
- Fed clients with severe limitations and assisted more mobile clients with self-feeding.
- Nurtured trusted rapport with clients, family members, and healthcare professionals.
- Partnered with supervisors and social services team to help coordinate quality care.
- Upheld strict confidentiality rules related to medical histories or health conditions of patients.
- Assisted with personal hygiene tasks, promoting dignity and respect for service users.
- Assisted in daily personal care routines for improved patient wellbeing.
- Administered medication and kept comprehensive records.
- Cooked meals to meet diverse dietary requirements.
- Upheld safety and hygiene standards to reduce incidents and accidents.
- Evaluated client health conditions and reported concerns to manager.
- Listened to clients' current struggles to signpost relevant support.
Community care worker
Bluebird Care
Bradford, West Yorkshire
05.2017 - 07.2017
- Prepared nutritious meals for improved physical health of clients.
- Maintained cleanliness and orderliness of patient homes for a healthier living environment.
- Documented daily care activities to provide comprehensive patient records.
- Provided transportation to medical appointments, ensuring optimal healthcare provision.
- Developed strong rapport with patients, fostering trust and cooperation in care plans.
- Upheld high standards of confidentiality regarding sensitive personal information about clients.
- Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
- Assisted with daily living activities to improve quality of life.
- Monitored patient condition, timely reporting changes to healthcare professionals.
- Fostered independence with assistance in personal grooming and hygiene tasks.
- Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
- Provided assistance with personal care and hygiene tasks, maintaining respect and sensitivity throughout.
- Administered oral and topical medication following instructions from medical personnel.
- Prepared nutritious meals per day in line with clients' dietary requirements.
- Delivered personal care to service users, from housekeeping to shopping and meal preparation.
- Liaised with healthcare team members to ensure continuity of care for clients.
- Optimised hydration and nutrition levels by prompting fluid intake and providing meals.
- Provided safe transport to clients to attend appointments and complete household tasks.
- Implemented infection control measures, prioritising the health and safety of clients.
- Adapted to diverse care requirements, catering to individual preferences and health conditions.
Store assistant
Wm Morrison
Leeds, West Yorkshire
09.2007 - 03.2011
- Assisted customers, resulting in a positive shopping experience.
- Coordinated with team members for smooth store operation.
- Troubleshot register issues promptly, minimising disruption of service.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Processed transactions swiftly to reduce customer waiting time.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Operated cash registers with accuracy and processed cash and card transactions.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
- Accepted card, cash and cheque payments in POS register system.
- Helped customers obtain specialised help for refunds and exchanges.
- Built rapport with new and existing customers to boost client retention.
- Maintained store cleanliness for an appealing shopping environment.
Store assistant
Woolworths Plc
Ilkley, West Yorkshire
02.2001 - 10.2002
- Supported colleagues during peak hours for efficient checkout process.
- Managed inventory effectively to prevent stock shortages.
- Received deliveries timely, ensuring rapid shelf restocking.
- Followed standard operating procedures strictly enforcing company policies and standards.
- Maintained store cleanliness for an appealing shopping environment.
- Packed purchased goods carefully, preventing potential damage.
- Processed transactions swiftly to reduce customer waiting time.
- Troubleshot register issues promptly, minimising disruption of service.
- Assisted customers, resulting in a positive shopping experience.
- Improved product availability by effectively restocking shelves.
- Coordinated with team members for smooth store operation.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Organised stock and checkout area proactively between serving customers to maintain orderly shop floor.
- Worked energetically to maintain efficient operations during peak trading hours.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Operated cash registers with accuracy and processed cash and card transactions.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Completed opening and closing duties in line with established schedule.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Delivered personalised customer service with a smile to promote return custom.
- Displayed promotional material on storefronts to attract shoppers.
- Accepted card, cash and cheque payments in POS register system.
- Organised displays to promote inventory and encourage customer purchases.
- Requested and checked customer IDs at checkout for age-restricted products.
- Helped customers obtain specialised help for refunds and exchanges.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Built rapport with new and existing customers to boost client retention.
Education
Health & Social Care Diploma Level 2
Westminster College
NVQ Level 1 - The Care Certificate
The Care School
NVQ Level 1 - Focus on Retail (in-house training)
Park Lane College
GCSE -
St Mary's Comprehensive School
Skills
- Personal care
- Meal preparation
- Documentation
- Safeguarding knowledge
- Pressure relief
- Hoist operation
- Infection prevention and control
- Safeguarding policy compliance
- Moving and handling
- Team player
- Compassionate communicator
- Data confidentiality
- Elderly care
- Stock handling techniques
- Retail operations
- Rapport building
- Verbal and written communication
- Relationship building
- Cash handling
- Product placement
- POS Systems proficiency
- Customer service
- Customer checkout
- Delivery accuracy
- GPS usage capability
- Navigation proficiency
- Traffic law adherence
- Safe driving practice
- Adaptable to weather conditions
- Multi-Drop delivery experience
- Self-Motivation for lone working
- Van unloading competency
- Goods vehicle operation
- Load management
- Temperature-Controlled deliveries
- Picking and packing
- Safety compliance
- Records keeping aptitude
- Customer Service
- Manual handling
- Attention to Detail
- Traffic rules and regulations
- Load securing
- Deadline-oriented
- Vehicle inspections
- Responsible driver
- Manual transmission driving
- Highway Code knowledge
- Multi-drop deliveries
- Courteous and polite demeanour
- Navigation system operation
- Loading and unloading
- Friendly demeanour
- Heavy lifting
- Customer communication
- Vehicle loading and unloading
- Delivery methods
- Vehicle maintenance
- Dependable and reliable
- Local routes understanding
- Barcode scanner operation
Custom
Affiliations
- Arts and crafts, needle work and crochet. Cooking and baking for family and friends
Timeline
Delivery driver
Asda
08.2021 - Current
Delivery driver
Iceland Food Stores
02.2021 - 08.2021
Home carer
Sal Royd Villas
07.2017 - 01.2021
Community care worker
Bluebird Care
05.2017 - 07.2017
Store assistant
Wm Morrison
09.2007 - 03.2011
Store assistant
Woolworths Plc
02.2001 - 10.2002
Health & Social Care Diploma Level 2
Westminster College
NVQ Level 1 - The Care Certificate
The Care School
NVQ Level 1 - Focus on Retail (in-house training)
Park Lane College
GCSE -
St Mary's Comprehensive School
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